Teaching code

4S007412

Credits

3

Coordinator

Not yet assigned

Language

Italian

Scientific Disciplinary Sector (SSD)

SPS/07 - GENERAL SOCIOLOGY

Moodle Seminars 0

To show the organization of the course that includes this module, follow this link:  Course organization

The teaching is organized as follows:

Learning outcomes

This module aims at providing knowledge and skills for project design and evaluation.
The student will acquire:
a) knowledge on the main methodological theories on health and welfare project planning and evaluation;
b) capability of constructing and applying evaluation protocols according to the quality accredita-tion criteria foreseen in the field of health and welfare services;
c) capability of selecting the suitable evaluation strategies;
d) ability to stimulate consensus of the project stakeholders;
e) availability to update one’s own skills and knowledge according to the state-of-the-art norma-tive and technological innovation.

Program

1a) Project control and evaluation. Professional activities, objectives, input and output.
Environment; Ends and objectives; Information and social indicators; Indicators on system states and system dynamics: efficiency and effectiveness.

1b) Types of system control and evaluation. Ex-post evaluation: meeting objectives.
In-progress evaluation: control over activity implementation. Ex-ante evaluation: control over pro-ject consistency and modelization. Process and outcome evaluation. Formative and summative evaluation. Hard and Soft evaluation.

1c) Types of evaluation in corporate environments. Audit vs Evaluation. System Monitoring. Ben-chmarking. Cost-analytic techniques.

2a) Evaluation and traditional types of control in health and welfare services. Evaluation in profes-sional social work. Defining evaluation. Evaluation in the American tradition. Quality evaluation. Constructionist evaluation.

2b) Evaluation design. Experimental models. Differential Evaluation.

3a) Ex-ante evaluation: models of evaluation. Ends of ex-ante evaluation. Cost-benetifs and cost-effectiveness evaluation. Social impact analysis. SWOT Analysis. Multi-criteria and Cross-Impact Analysis.

3b) Methods and techniques of ex-ante evaluation. Delphi and Nominal Group Techniques.
Focus group. ITC technologies.

3c) Instructions for evaluation-protocol exercise.

4a) In-progress evaluation. Standards and objectives.

4b) Quality analysis and evaluation. Accreditation and certification. ISO 9000-9001. Regional laws on institutional accreditation in health-welfare services. Perceived quality evaluation and pa-tient/user’s satisfaction.

4c) Process Information system. Social indicators Data collection over time. Databases and Re-gisters.

The programme will be developed as follows:
1) Face-to-face lessons as to what under objective a). In synergy with laboratory activity will al-low to meet objectives c) and d).
2) Laboratory activity will meet objective b) in particular. In synergy with the other modules of Sociology and Social Work 1, students will be organised into subgroups, each choosing a subject for the development of a social project with related evaluation protocol.

The present module will focus on Ex-Ante and In-Progress evaluation protocol.

Exercises programme will develop in particular what under points b) and c)





PROGRAMME
The theoretical aspects will be translated into practice through special program hours dedicated to practical exercises or to technical issues particularly suitable for practice enhancement.
The programme components are recalled below.

1a) Project control and evaluation. Professional activities, objectives, input and output.
Environment; Ends and objectives; Information and social indicators; Indicators on system states and system dynamics: efficiency and effectiveness.

1b) Types of system control and evaluation. Ex-post evaluation: objectives met.
In-progress evaluation: control over activity implementation. Ex-ante evaluation: control over pro-ject consistency and modelisation. Process and outcome evaluation. Formative and summative evaluation. Hard and Soft evaluation.

1c) Other types of evaluation in corporate environments. Audit vs Evaluation. System Monitoring. Benchmarking. Cost-analytic techniques.

2a) Evaluation and traditional types of control in health and welfare services. Evaluation in profes-sional social work. Defining evaluation. Evaluation in the American tradition. Quality evaluation. Constructionist evaluation.

2b) Evaluation design. Experimental models. Differential Evaluation. Evaluation.

3a) Ex-ante evaluation: models of evaluation. Ends of ex-ante evaluation. Cost-benetifs and cost-effectiveness evaluation. Social impact analysis. SWOT Analysis. Multi-criteria and Cross-Impact Analysis.

3b) Methods ant techniques of ex-ante evaluation. Delphi and Nominal Group Techniques.
Focus group. ITC technologies.

3c) Instructions for evaluation-protocol exercise.

4a) In-itinere evaluation. Standards and objectives.

4b) Quality analysis and evaluation. Accreditation and certification. ISO 9000-9001. Regional laws on institutional accreditation in health-welfare services. Perceived quality evaluation end pa-tient/user’s satisfaction.

4c) Process Information system. Social indicatori. Data collection over time. Databases and Reg-isters.

The programme will be developed as follows:
Face-to-face lessons as to what under objective a). In synergy with laboratory activity will allow to meet objectives c) and d).
Laboratory activity will meet objective b) in particular. In synergy with the other modules of Soci-ology and Social Work 1, students will be organised into subgroups, each choosing a subject for the development of a social project with related evaluation protocol.

The present module will focus on Ex-Ante and In-Progress evaluation protocol.

Examination Methods

Exams of all the three modules of the course SOCIOLOGIA E SERVIZIO SOCIALE will be contem-porary.
They include:
A) A written exam with open-ended questions. The exam sheet will be divided into 3 sections, including 4-5 questions for each module.
B) Discussion of a protocol including project and evaluation procedures. Topics of the protocol will be chosen by students in agreement with the professors of the three modules who will al-so provide appropriate in-progress consultancy.
On exam procedure in particular the following apply:
- written exam will be passed only if the student answers the questions of all three modules in the same session; otherwise he/she will have to repeat the whole written exam in one of the fol-lowing sessions.
- Project and evaluation protocols (practical exercises) will have to be delivered (by e-mail) and evaluated during the session in which the written exam is kept.
- Written exams and protocols will be evaluated by the three Professors jointly.
- The mark will be written on the digital register by the coordinator of the course. The student will be provided with a reasonable time-span for mark refusal.