Studying at the University of Verona

Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.

Study Plan

A.A. 2024/2025 A.A. 2023/2024 A.A. 2022/2023 A.A. 2021/2022 A.A. 2020/2021 A.A. 2019/2020 A.A. 2018/2019 A.A. 2017/2018 A.A. 2016/2017 A.A. 2015/2016

This information is intended exclusively for students already enrolled in this course.
If you are a new student interested in enrolling, you can find information about the course of study on the course page:

Laurea magistrale in Governance dell'emergenza - Enrollment from 2025/2026

The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.

1° Year

ModulesCreditsTAFSSD
9
B
IUS/13
To be chosen between
9
C
SECS-P/07
9
C
SECS-P/08
To be chosen between
9
B
SECS-P/03
9
B
M-GGR/02
To be chosen between
6
B
IUS/21
6
B
IUS/08
To be chosen between
6
C
SECS-P/08
6
C
SPS/01
To be chosen between
6
B
SPS/07
6
B
SPS/08

2° Year  activated in the A.Y. 2017/2018

ModulesCreditsTAFSSD
9
B
IUS/10
To be chosen between
6
C
M-DEA/01
6
C
M-PSI/01
To be chosen between
6
B
IUS/01
6
B
IUS/01
To be chosen between
6
C
IUS/17
6
C
IUS/06
To be chosen between
6
B
IUS/13
6
B
IUS/07
Prova finale
18
E
-
activated in the A.Y. 2017/2018
ModulesCreditsTAFSSD
9
B
IUS/10
To be chosen between
6
C
M-DEA/01
6
C
M-PSI/01
To be chosen between
6
B
IUS/01
6
B
IUS/01
To be chosen between
6
C
IUS/17
6
C
IUS/06
To be chosen between
6
B
IUS/13
6
B
IUS/07
Prova finale
18
E
-
Modules Credits TAF SSD
Between the years: 1°- 2°
12
D
-
Between the years: 1°- 2°
Further foreign language skills
6
F
-
Between the years: 1°- 2°
Project work o stage - Stage (-)
6
F
-

Legend | Type of training activity (TTA)

TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.

A Basic activities
B Characterizing activities
C Related or complementary activities
D Activities to be chosen by the student
E Final examination
F Other training activities
S Placements in companies, public or private institutions and professional associations

Public management  (2016/2017)

Teaching code

4S003646

Teacher

Federico Testa

Coordinator

Federico Testa

Credits

6

Language

Italian

Scientific Disciplinary Sector (SSD)

SECS-P/08 - MANAGEMENT

Period

1° periodo di lezioni - 1° anno (1B) dal Nov 10, 2016 al Dec 17, 2016.

MoodleMoodle Seminars 0

Learning outcomes

This course intends to provide students with the competencies to analyze the context of public services in Italy, with a particular focus on public utilities. In addition, the course aims to develop in students critical understanding of the role of public vs. private actors in public service management. Moreover, the course will offer some managerial tools to improve service quality according to a customer-oriented approach. In order to encourage students’ learning ability, real-life case studies will be presented and discussed.

Program

-The concept of public service
-Local public utilities between regulation and competition
-The role of public and private actors in public service management
-The Italian energy supply chain: natural gas and electricity
-The free markets of gas and electricity
-Environmental services, water services, local public transport
-Public utilities and regulatory instability
-The national energy strategy
-The Italian energy system and the challenge to sustainability
-The central role of the citizen-customer for service quality
-Service quality in health services and at University

Examination Methods

The learning objectives will be assessed though an oral examination. The students will have to demonstrate: a) to understand the context of public services in Italy, with a particular focus on public utilities; b) to be able to critically analyze and discuss the role of public and private actors in public service management, also with regard to real situations and case studies; c) to be able to apply the customer-centrality concept to public services in a managerial perspective.

Students with disabilities or specific learning disorders (SLD), who intend to request the adaptation of the exam, must follow the instructions given HERE

Teaching materials e documents