Studying at the University of Verona

Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.

Study Plan

A.A. 2024/2025 A.A. 2023/2024 A.A. 2022/2023 A.A. 2021/2022 A.A. 2020/2021 A.A. 2019/2020 A.A. 2018/2019 A.A. 2017/2018 A.A. 2016/2017 A.A. 2015/2016 A.A. 2014/2015 A.A. 2013/2014 A.A. 2012/2013 A.A. 2011/2012 A.A. 2010/2011 A.A. 2009/2010

This information is intended exclusively for students already enrolled in this course.
If you are a new student interested in enrolling, you can find information about the course of study on the course page:

Laurea magistrale in Marketing e comunicazione d'impresa - Enrollment from 2025/2026

The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.

CURRICULUM TIPO:

1° Year 

ModulesCreditsTAFSSD
9
B
SECS-P/08
9
B
IUS/04
6
B
SECS-P/01
9
B
SECS-P/08
6
B
SECS-S/03
6
B
SECS-P/12
6
F
-

2° Year   activated in the A.Y. 2017/2018

ModulesCreditsTAFSSD
9
B
SECS-P/08
9
C
SECS-P/08
9
B
SECS-P/07
9
B
SECS-S/03
9
C
SPS/07
15
E
-
Modules Credits TAF SSD
Between the years: 1°- 2°
9
D
-

Legend | Type of training activity (TTA)

TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.

A Basic activities
B Characterizing activities
C Related or complementary activities
D Activities to be chosen by the student
E Final examination
F Other training activities
S Placements in companies, public or private institutions and professional associations

Customer service and supply chain management  (2017/2018)

Teaching code

4S00526

Academic staff

Ivan Russo, Paolo Pasquetto

Coordinator

Ivan Russo

Credits

9

Language

Italian

Scientific Disciplinary Sector (SSD)

SECS-P/08 - MANAGEMENT

Period

Secondo Semestre Magistrali dal Feb 26, 2018 al May 25, 2018.

Lessons timetable MoodleMoodle Seminars 0

Learning outcomes

The aim of the course is to analyze all organizational dynamics in the different healthcare organization focusing on efficiency and effectiveness. Particularly, the focus is on how managing the product flow efficiency and effectivness of procurement, inventory, materials, products flow and equipment across the healthcare supply chain.

Program

Syllabus
1. Managing health care organization.
- The National Health System
- Hospital healthcare organization (efficiency, effectiveness)

2 Managing inventory and organization model.
- Inventory management.
- Linking inventory with service quality, volume, variety and packaging.
- Key performance indicators
3. Managing the Supply Chain in the health care industry
- The trade-off between the service and efficiency
- Managing procurement in the health care.
- Spending review and procurement model.

Reference texts
Author Title Publishing house Year ISBN Notes
Martin Christopher Logistics and Supply Chain Management (Edizione 5) Financial Times/Pearson Education; 2016

Examination Methods

The exam is written and oral.
The written part consists of an open question relating to a business case with respect to which the student has to propose a suitable solution (evaluation 80% of total)
The written exam lasts 45-50 minutes and will provide students with maximum 30/30 points.
The oral examination is evaluated with 20% of the overall mark and it consists of establishing the critical knowledge of the contents of the study material.

Students with disabilities or specific learning disorders (SLD), who intend to request the adaptation of the exam, must follow the instructions given HERE