Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
This information is intended exclusively for students already enrolled in this course.If you are a new student interested in enrolling, you can find information about the course of study on the course page:
Laurea magistrale in Governance dell'emergenza - Enrollment from 2025/2026The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
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1 module to be chosen among the following1 module to be chosen among the following1 module to be chosen among the following1 module to be chosen among the following1 module to be chosen among the following| Modules | Credits | TAF | SSD |
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1 module to be chosen among the following1 module to be chosen among the following1 module to be chosen among the following| Modules | Credits | TAF | SSD |
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Legend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Public management (2018/2019)
Teaching code
4S003646
Teacher
Coordinator
Credits
6
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/08 - MANAGEMENT
Period
1° semestre (1B) - 1° anno dal Nov 15, 2018 al Dec 22, 2018.
Learning outcomes
This course intends to provide students with the competencies to analyze the context of public ser-vices in Italy, with a particular focus on public utilities. In addition, the course aims to develop in stu-dents critical understanding of the role of public vs. private actors in public service management. Moreover, the course will offer some managerial tools to improve service quality according to a cus-tomer-oriented approach. In order to encourage students’ learning ability, real-life case studies will be presented and discussed.
Program
-The concept of public service
-Local public utilities between regulation and competition
-The role of public and private actors in public service management
-The Italian energy supply chain: natural gas and electricity
-The free markets of gas and electricity
- Electric Generation, Gas distribution, Environmental services, water services
-Public utilities and regulatory instability
-The national energy strategy
-The Italian energy system and the challenge to sustainability
-The central role of the citizen-customer for service quality
-Service quality in health services and at University
Readings:
Economia e Management delle Imprese di Pubblica Utilità;Testa, Gilardoni, Dezi, Miglietta;parziale: solo capitoli: 2, 3, 4;1_Studio
Modelli per la Valutazione della convenienza degli investimenti industriali;Simeoni, Vigolo;integrale;1_Studio
Decreto Ronchi 22/1997;G.U.;parziale: art. 1-25;3_Comprensione Principii
Relazione Annuale sullo stato dei servizi - Volume 1;ARERA;stralci per consultazioni:;5_Consultazione
Delibera Arera 195/2017 Sanzione a Italgas;ARERA;integrale;5_Consultazione
Delibera Arera 40/2017 Sanzione a Agsm;ARERA;integrale;5_Consultazione
D Leg 33/2016 Accesso infrastrutture per posa Fibra Ottica;G.U.;integrale;3_Comprensione Principii
Strategia Banda Ultralarga e Piano strategico;Governo;parziale: 1-15, 30-42;5_Consultazione
Decreto Legislativo Bersani n. 79/1999;G. U.;integrale;3_Comprensione Principii
Decreto Legislativo Letta n. 164/2000;G.U.;integrale;3_Comprensione Principii
Legge Galli n. 36/1994 coordinata con Dleg 152/1999;G.U.;parziale: art. 1-20;3_Comprensione Principii
Decreto Burlando 422/1997;G.U.;integrale;3_Comprensione Principii
Articolo su bozza decreto incentivi FER;Ecquologia;integrale;4_Lettura attenta
Il Sistema Elettrico;RSE;parziali: 1-11, 18-21, 27-50, 54-58, 60;4_Lettura attenta
Analisi trimestrale sistema energetico italiano- 2017-3;ENEA;parziale: sintesi, cap 1 e 3;5_Consultazione
Allegato A3 del DM 12/11/2011 Disciplinare di Gara per affidamento servizio distribuzione gas;G.U.;parziale: 1-14;5_Consultazione
Disegno di Legge 75/2018 Ripublicizzazione Servizio Idrico;Senato;integrale;3_Comprensione Principii
Analisi libera su WEB degli strumenti di VISION Impresa Pubblica (Hera, Iren, A2A,…);WEB;parziale;2_Analisi
Analisi libera su WEB degli strumenti di PIANO STRATEGICO Impresa Pubblica (Hera, Iren, A2A,…);WEB;parziale;2_Analisi
Le Performance delle Utilities Italiane;ALTHESYS;integrale;2_Analisi
Le grandi Utility cambiano pelle;Encyclopedie dell'Energie;integrale;2_Analisi
Wikipedia: definizione di Governance;WIKIPEDIA;parziale;2_Analisi
Analisi libera su WEB degli strumenti di GOVERNANCE Impresa Pubblica (Hera, Iren, A2A,…);WEB;parziale;2_Analisi
Riforma Madia;WEB;parziale;3_Comprensione Principii
World Energy Outlook;IEA;integrale;4_Lettura attenta
Monitoraggio Obbiettivi FER 2012-2016;GSE;parziale: 1-6 più grafici;4_Lettura attenta
FER in Italia e Europa verso obiettivi 2020;GSE;parziale: 1-15, 23-42;4_Lettura attenta
Strategia Energetica Nazionale 2017 - Brochure;MISE e Ambiente;integrale;5_Consultazione
| Author | Title | Publishing house | Year | ISBN | Notes |
|---|---|---|---|---|---|
| DEZI L. - GILARDONI A. - MIGLIETTA A. - TESTA F. | Economia e management delle imprese di pubblica utilità | CEDAM | 2005 | ||
| Simeoni F., Vigolo V. | Modelli per la valutazione della convenienza degli investimenti industriali | Giuffrè Editore | 2006 |
Examination Methods
The learning objectives will be assessed through an oral examination. The students will have to demonstrate: a) to understand the context of public services in Italy, with a particular focus on public utilities; b) to be able to critically analyze and discuss the role of public and private actors in public service management, also with regard to real situations and case studies; c) to be able to apply the customer-centrality concept to public services in a managerial perspective.
