Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Academic calendar
The academic calendar shows the deadlines and scheduled events that are relevant to students, teaching and technical-administrative staff of the University. Public holidays and University closures are also indicated. The academic year normally begins on 1 October each year and ends on 30 September of the following year.
Course calendar
The Academic Calendar sets out the degree programme lecture and exam timetables, as well as the relevant university closure dates..
| Period | From | To |
|---|---|---|
| primo semestre magistrali | Sep 30, 2019 | Dec 20, 2019 |
| secondo semestre magistrali | Feb 24, 2020 | May 29, 2020 |
| Session | From | To |
|---|---|---|
| Sessione invernale magistrali | Jan 7, 2020 | Feb 21, 2020 |
| Sessione estiva magistrali | Jun 3, 2020 | Jul 10, 2020 |
| Autumn Session exams | Aug 24, 2020 | Sep 11, 2020 |
| Session | From | To |
|---|---|---|
| Autumn Session | Dec 2, 2019 | Dec 4, 2019 |
| Winter Session | Apr 7, 2020 | Apr 9, 2020 |
| Summer session | Sep 7, 2020 | Sep 9, 2020 |
Exam calendar
Exam dates and rounds are managed by the relevant Economics Teaching and Student Services Unit.
To view all the exam sessions available, please use the Exam dashboard on ESSE3.
If you forgot your login details or have problems logging in, please contact the relevant IT HelpDesk, or check the login details recovery web page.
Should you have any doubts or questions, please check the Enrolment FAQs
Academic staff
Bullini Orlandi Ludovico
ludovico.bulliniorlandi@univr.it 045 802 8095
Study Plan
The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University. Please select your Study Plan based on your enrolment year.
| Modules | Credits | TAF | SSD |
|---|
| Modules | Credits | TAF | SSD |
|---|
1° Year
| Modules | Credits | TAF | SSD |
|---|
2° Year
| Modules | Credits | TAF | SSD |
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| Modules | Credits | TAF | SSD |
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Legend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Quality management (2019/2020)
Teaching code
4S008100
Teacher
Coordinatore
Credits
6
Also offered in courses
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/13 - COMMODITY SCIENCES
Period
secondo semestre magistrali dal Feb 24, 2020 al May 29, 2020.
Learning outcomes
The course provides knowledge of some fundamentals concepst of quality management. The main expected results are: KNOWLEDGE: 1. know and distinguish the quality of products and services, and customer satisfaction 2. learn about quality control tools and customer satisfaction monitoring 3. know the relationship between quality and customer satisfaction,on one side, and company’s revenues and costs, on the other side; SKILLS: 4. correctly read data derived from quality control and customer satisfaction monitoring; 5. understand their relationship with costs and revenues 6. define the best quality improvement strategies for the markets of the company
Program
The first part of the program deals with the relations that links quality to cost and revenue variables, to product and service typology, and, last but not least, to customers satisfaction. The second part explores the design of products and services, quality control tools and measurement of customer satisfaction as indispensable bases for improvement policies. At the end of the course the student will have acquired the skills necessary to understand the dimensions of quality in manufacturing and service companies, and to identify the consequent policies to improve quality and customers satisfaction.
1) Defining quality;
2) Some basic categories of quality costs;
3) Quality in manufacturing and in service organizations;
4) The relationship between quality and customer satisfaction;
5) The effects of customer heterogeneity and variability;
6) Quality dimensions, quality attributes and customer behaviour;
7) The role of quality in strategy definition;
8) Design of products, processes and services;
9) Measures of customer satisfaction and instruments for quality control;
10) Policies for quality and customers satisfaction improvement.
Lecture-based class. Weekly office hours will be posted on the professor web page.
Teaching materials will be made available on the elearning platform of the course.
Examination Methods
Written exam. The assessment will be mainly referred to the analytical skills demonstrated by the student, especially for what concerns the identification and explanation of relationships between quality management and other variables
Type D and Type F activities
| years | Modules | TAF | Teacher | |
|---|---|---|---|---|
| 1° | Parlare in pubblico e economic writing | D |
Martina Menon
(Coordinatore)
|
|
| 1° | Simulation and Implementation of Economic Policies | D |
Federico Perali
(Coordinatore)
|
|
| 1° 2° | Enactus Verona 2020 | D |
Paola Signori
(Coordinatore)
|
|
| 1° 2° | Samsung Innovation Camp | D |
Marco Minozzo
(Coordinatore)
|
|
| years | Modules | TAF | Teacher | |
|---|---|---|---|---|
| 1° | Parlare in pubblico e economic writing | D |
Martina Menon
(Coordinatore)
|
|
| 1° | Simulation and Implementation of Economic Policies | D |
Federico Perali
(Coordinatore)
|
|
| 1° 2° | Predictive analytics for business decisions - 2019/20 | D |
Claudio Zoli
(Coordinatore)
|
|
| 1° 2° | Professional communication for economics - 2019/20 | D |
Claudio Zoli
(Coordinatore)
|
|
| 1° 2° | Regulation, procurement and competition - 2019/20 | D |
Claudio Zoli
(Coordinatore)
|
|
Career prospects
Module/Programme news
News for students
There you will find information, resources and services useful during your time at the University (Student’s exam record, your study plan on ESSE3, Distance Learning courses, university email account, office forms, administrative procedures, etc.). You can log into MyUnivr with your GIA login details.
Further services
I servizi e le attività di orientamento sono pensati per fornire alle future matricole gli strumenti e le informazioni che consentano loro di compiere una scelta consapevole del corso di studi universitario.
Linguistic training CLA
Graduation
List of theses and work experience proposals
| theses proposals | Research area |
|---|---|
| Relationship Digital Marketing | Various topics |
| Social Media Marketing | Various topics |
