Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
This information is intended exclusively for students already enrolled in this course.If you are a new student interested in enrolling, you can find information about the course of study on the course page:
Laurea magistrale in Governance dell'emergenza - Enrollment from 2025/2026The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
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1 module between the following1 module between the following1 module between the following2° Year activated in the A.Y. 2023/2024
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1 module between the following1 module between the following1 module between the following| Modules | Credits | TAF | SSD |
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1 module between the following1 module between the following1 module between the following| Modules | Credits | TAF | SSD |
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1 module between the following1 module between the following1 module between the following| Modules | Credits | TAF | SSD |
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Legend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Public management (2022/2023)
Teaching code
4S003646
Teacher
Coordinator
Credits
6
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/08 - MANAGEMENT
Period
1° periodo lezioni - GEM dal Oct 3, 2022 al Dec 23, 2022.
Learning objectives
This course intends to provide students with the competencies to analyze the context of public ser-vices in Italy, with a particular focus on public utilities. In addition, the course aims to develop in stu-dents critical understanding of the role of public vs. private actors in public service management. Moreover, the course will offer some managerial tools to improve service quality according to a cus-tomer-oriented approach. In order to encourage students’ learning ability, real-life case studies will be presented and discussed.
Prerequisites and basic notions
basic knowledge of the firm / company entity
Program
1. The relationship between public intervention and the market 2. The concept of public service; local public services between regulation and competition 3. the production chains of the main services: gas, electricity, water services, environmental services, health (outline) 4. Climate emergency, energy transition, sustainability 5. the role of the public and the private sector : regulatory evolution and sector legislation 6. Public Utilities in Italy
Didactic methods
lectures with frequent interventions by external witnesses. DIDACTIC DELIVERY METHOD Lessons will be held in the presence. The video recordings and any supplementary and support teaching materials will be made available to students who adhere to the PA 110 e lode protocol, moreover, as required by the University guidelines, to students who are in particular situations of fragility. , in conditions of disability or suffering from learning disabilities (following reporting and prior coordination with the Inclusion Unit) and to female students who are in situations of limitation to travel, on the basis of the provisions of national law enforcement to COVID
Learning assessment procedures
oral interview
Evaluation criteria
understanding of the changes taking place, with references to concrete reality
Criteria for the composition of the final grade
ability to adapt and understand reality (30/30)
Exam language
italiano
