Teaching code

4S02216

Teacher

Alessandro Zardini

Coordinator

Alessandro Zardini

Credits

6

Language

Italian

Scientific Disciplinary Sector (SSD)

SECS-P/08 - MANAGEMENT

Period

Sem. 1A, Sem. 1B

Lessons timetable Moodle Seminars 0

Learning outcomes

The course aims to increase the knowledge about organizational studies and management information systems, focusing on information, processes and the value generated by the organizational structure. The objective is to provide the student with the tools to verify and evaluate the organizational structures, business processes and the specific characteristics of the information. For this reason, it will analyze the business problems, and then defines the structures and tools for coordination. We will also analyze the Enterprise Resource Planning (ERP), and then analyze and evaluate the characteristics of Web Information Systems and more generally the e-Business platforms, for the management and sharing of information on the Web. In the final phase of the course, we will they will take into consideration decision-making processes and Decision Suppor Systems applications, as well as Business Intelligence and Customer Relationship Management (CRM) tools, for the assessment of company management (management control) and for the best definition of future scenarios (planning strategic).

Program

The contents of the course can be summarized as follows:
- Organizational studies (organizational structures)
- Organizational theories (Overview)
- Organizational behavior (Overview)
- Organizational variables and coordination mechanisms
- Business Process Management
- Enterprise resource planning (ERP)
- Knowledge Management and Content Management
- Web Information Systems tools
- Customer Relationship Management (CRM)
- Business Intelligence (Overview)

Examination Methods

The final test will be written (three open questions).