The teaching is organized as follows:

Learning outcomes

Module: 1 (prof.ssa Bisleri)
-------
The Course proposes the development of knowledge and study finalized to the acquisition of the useful theoretical contents for the analysis of the Organizations of service, within the vast area of the Public Administration.
The complexity and the vastness of the problems, disciplinary and of method they interest the nature and the operation of the organizations in a sector traditionally managed and faced through legislative prescriptions and institutional competences. The teaching program will allow to acquire ability of reading and individualization of the crucial knots of the to operate of these organizations, also with the purpose to know how to put his/her own professional contribution in the articulated management of the Corporate body responsible of a services to the various levels of intervention.


Module: 2 (prof. Gosetti)
-------
Objective of the course is the knowledge of the fundamental aspects of the organizations, and particularly of those countersigned by complexity and belonging to the area of the social and sanitary services. Object of close examination are also the principal useful organizational theories for the analysis and the understanding of the distinctive characteristics of the organizations. The course pays attention also to the recent developments of the organization of the social and sanitary services in Italy and foresees the illustration of methods and tools of organizational analysis, that allow to read the organization in its inside trials and in the relationships with the reference context. The course also foresees an individual job of application of the methods and tools of analysis of the organizations.

Program

Module: 1 (prof.ssa Bisleri)
-------
A) Illustration of the principal theories in sociological circle and psicosociale field, with the fundamental features of the study of service organizations: the strategic management, the conception of organization in psicosociologia (from the group to the organization) and in anthropology (organizational culture).
B) Typology of the services: functions, activity, personal, prevailing organizational models, relationship politics-administration, with particular reference to the innovations intervened in the management of the social, sanitary and educational sector. The relationship among social professions and organization.
C) prevailing organizational Typologies in the area of the services, with close examination of the circles of intervention of complexity and management, between institutional competences and organizational operation, areas of coordination and integration (Job for Projects, hierarchical and functional coordination, job of équipe, ec.).
D) Professionalism of the Social (attended, sent social, operational necessity) assistant inside the organizations of service in which work, typologies of role historically assumed in the carrying out of a complex and involving job among social question and answers organized to the needs of the people and the social community.

Texts for the examination:
A text to choice for every following (three total texts) point:
1) social actuality:
Bauman, Voglia di comunità, Laterza, Roma 2005
2) conceptual area:
Ferrante M., Zan S., Il fenomeno organizzativo, N.I.S., Roma 1994.
3) of theoretical reference:
Jaques E., Lavoro, creatività e giustizia sociale, Boringhieri, Torino 1990.
Crozier M., Friedberg., Attore sociale e sistema, Etas Libri, Milano 1978.
Paniccia R. M., Carli R., Psicosociologia delle organizzazioni e delle istituzioni, Il
Mulino, Bologna 1981.
Morgan G., Images. Le metafore dell'organizzazione, F. Angeli, Milano 1989.
3) or of culture and organization of the services:
Normann R., La gestione strategica dei servizi, Etas Libri, Milano 1985.
Olivetti Manoukian F., Produrre servizi, Il Mulino, Bologna 1998.
Capranico S., In che cosa posso servirla, Ed. Guerrini e Associati, Milano 1992.

It is opportune that the student sufficiently faces the Program of the Course with clear and systematic information on the competences, general and particular in sociosanitary services. Recommended: Forato G., Bisleri C., L'Operatore Sociale: preparazione ai concorsi e percorsi informativi nei servizi sociosanitari, assistenziali, educativi, Maggioli Ed., Rimini (4a edizione 2004)


Module: 2 (prof. Gosetti)
-------
The first part faces the introductory aspects to the understanding of the organizations and the organizational models, with particular reference to the concepts of organizational variable, structure, trial, integration, net, power and authority. The second part is devoted to the organizational characteristics that are assuming the social and sanitary services in Italy, with particular reference to the inter-organizational relationships and to the services integration. The third part deepens the principal organizational theories useful to the analysis of the organizations, with specific reference to those of service to the person. The fourth part faces some tools of organizational analysis, that every student has to experiment individually in a simulation of organizational analysis.

Texts for the examination:
G. Gosetti, M. La Rosa, Sociologia dei servizi. Elementi di organizzazione e programmazione, FrancoAngeli, Milano, 2006.
F. Franzoni, M. Anconelli, La rete dei servizi alla persona. Dalla normativa all’organizzazione, Carocci, Roma, 2003.
G. Bonazzi, Come studiare le organizzazioni, il Mulino, Bologna, 2002.

Examination Methods

Module: 1 (prof.ssa Bisleri)
-------
Oral exam.


Module: 2 (prof. Gosetti)
-------
The examination, sustained in oral form, foresees the knowledge of the suitable texts to the preceding point. The close examination of an organizational circle, that will be discussed in the final examination, are to be arranged with the teacher about formality and context of analysis.