Studying at the University of Verona

Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.

Academic calendar

The academic calendar shows the deadlines and scheduled events that are relevant to students, teaching and technical-administrative staff of the University. Public holidays and University closures are also indicated. The academic year normally begins on 1 October each year and ends on 30 September of the following year.

Academic calendar

Course calendar

The Academic Calendar sets out the degree programme lecture and exam timetables, as well as the relevant university closure dates..

Academic year:
Definition of lesson periods
Period From To
primo semestre Sep 23, 2013 Jan 10, 2014
secondo semestre Feb 17, 2014 May 30, 2014
Exam sessions
Session From To
Sessione Invernale Esami Jan 13, 2014 Feb 15, 2014
Sessione Estiva esami Jun 3, 2014 Jul 12, 2014
Sessione Autunnale Esami Aug 25, 2014 Sep 10, 2014
Degree sessions
Session From To
Sessione di Lauree - Novembre Nov 7, 2013 Nov 8, 2013
Sessione di Lauree - Aprile - Verona Apr 9, 2014 Apr 10, 2014
Sessione di Lauree - Settembre Sep 11, 2014 Sep 12, 2014
Holidays
Period From To
Vacanze Natalizie Dec 23, 2013 Jan 4, 2014
Vacanze Estive Aug 11, 2014 Aug 23, 2014

Exam calendar

Exam dates and rounds are managed by the relevant Economics Teaching and Student Services Unit.
To view all the exam sessions available, please use the Exam dashboard on ESSE3.
If you forgot your login details or have problems logging in, please contact the relevant IT HelpDesk, or check the login details recovery web page.

Exam calendar

Should you have any doubts or questions, please check the Enrolment FAQs

Academic staff

B C D F L M N P S T Z

Bozzola Marco

symbol email marco.bozzola@univr.it symbol phone-number 0458312510

Broglia Angela

symbol email angela.broglia@univr.it symbol phone-number 045 802 8240

Campedelli Bettina

symbol email bettina.campedelli@univr.it symbol phone-number 045 802 8416

Corbella Silvano

symbol email silvano.corbella@univr.it symbol phone-number 045 802 8217

Duret Paolo

symbol email paolo.duret@univr.it symbol phone-number 0458028873

Farinon Paolo

symbol email paolo.farinon@univr.it symbol phone-number 045 802 8169 (VR) 0444/393939 (VI)

Florio Cristina

symbol email cristina.florio@univr.it symbol phone-number 045 802 8296

Lai Alessandro

symbol email alessandro.lai@univr.it symbol phone-number 045 802 8574

Lionzo Andrea

symbol email andrea.lionzo@univr.it

Messina Sebastiano Maurizio

symbol email sebastianomaurizio.messina@univr.it symbol phone-number 045 802 8052

Mion Giorgio

symbol email giorgio.mion@univr.it symbol phone-number 045.802 8172

Mussini Mauro

symbol email mauro.mussini@univr.it

Noto Sergio

symbol email elefante@univr.it symbol phone-number 045 802 8008

Pasquariello Federica

symbol email federica.pasquariello@univr.it symbol phone-number 045 802 8233

Pertile Paolo

symbol email paolo.pertile@univr.it symbol phone-number 045 802 8438

Polin Veronica

symbol email veronica.polin@univr.it symbol phone-number 045 802 8267

Stacchezzini Riccardo

symbol email riccardo.stacchezzini@univr.it symbol phone-number 045 802 8186

Testa Federico

symbol email federico.testa@univr.it symbol phone-number +39 045 802 8221

Zarri Luca

symbol email luca.zarri@univr.it symbol phone-number 045 802 8101

Zerbato Stefania

symbol email s.zerbato@pagroup.it symbol phone-number 045 8780155

Zoli Claudio

symbol email claudio.zoli@univr.it symbol phone-number 045 802 8479

Study Plan

The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University. Please select your Study Plan based on your enrolment year.

CURRICULUM TIPO:
Modules Credits TAF SSD
Between the years: 1°- 2°

Legend | Type of training activity (TTA)

TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.




S Placements in companies, public or private institutions and professional associations

Teaching code

4S02508

Credits

9

Coordinatore

Federico Testa

Language

Italian

Scientific Disciplinary Sector (SSD)

SECS-P/08 - MANAGEMENT

The teaching is organized as follows:

lezione 1

Credits

7

Period

primo semestre

Academic staff

Federico Testa

lezione 2

Credits

2

Period

primo semestre

Academic staff

Stefano Nardini

Learning outcomes

This course intends to provide students with the competencies to analyze the context of public services in Italy, with a particular focus on public utilities. In addition, the course aims to develop in students knowledge and critical understanding of the role of public and private actors in public service management, and to emphasize customer centrality for service quality. In order to encourage students’ learning ability, the course includes both a theoretical approach and the discussion of case studies based on real situations.

Program

- The concept of public service
- Local public utilities between regulation and competition
- The role of public and private actors in public service management
- The Italian energy supply chain: natural gas and electricity
- The free markets of gas and electricity
- Environmental services, water services, local public transport
- Public utilities and regulatory instability
- The national energy strategy
- The Italian energy system and the challenge to sustainability
- The central role of the citizen-customer for service quality
- Service quality in health services and at University

Attending students:
notes from the lectures.

Non-attending students:
- Testa F., "Economia e management delle imprese di pubblica utilità" (con Dezi L., Gilardoni A., Miglietta A.), Cedam, Padova, 2005, cap 2.
- Testa F., “La distribuzione di gas naturale in Italia: alcune questioni sul tappeto”, Management delle utilities, n. 1, Gennaio-Marzo 2007.
- Testa F., “Verso i mercati liberi dell’elettricità e del gas”, Management delle utilities, n. 1, Gennaio-Marzo 2008.
- Testa F., "Nell’ambito grosso sta l’azienda buona? Alcune riflessioni sul caso della distribuzione locale del gas” (con Stagnaro C.), Management delle utilities, n. 1, Gennaio-Marzo 2009.
- Testa F., “La sfida per la Pubblica Amministrazione: mettere al centro il cittadino-cliente. Una legge (anche se buona) non basta…” in Leone A., Marra M. (a cura di), Frantumi da ricomporre. Riforme legislative e innovazioni di management per migliorare la produttività delle organizzazioni pubbliche, Libri Este, Milano, 2009.
- Marra M., “Introduzione”, in Leone A., Marra M. (a cura di), Frantumi da ricomporre. Riforme legislative e innovazioni di management per migliorare la produttività delle organizzazioni pubbliche, Libri Este, Milano, 2009
- Leone A., “Pubbliche Amministrazioni e Risorse Umane. Intervista a Silvano del Lungo”, in Leone A., Marra M. (a cura di), Frantumi da ricomporre. Riforme legislative e innovazioni di management per migliorare la produttività delle organizzazioni pubbliche, Libri Este, Milano, 2009.
- Testa F., “A proposito di acqua e servizi pubblici locali”, Management delle utilities, n. 1, Gennaio-Marzo 2010.
- Testa F. “Università e contesto in mutamento: la sfida della qualità” (con Ugolini M.), in Babbi A., Bigliazzi A., Marchi G.P. (a cura di), Bearers of a tradition – Studi in onore di Angelo Righetti, Edizioni Fiorini, Verona, 2010.
- Testa F., “Reti di trasporto nazionale e concorrenza nei mercati del gas: il caso Eni-Snam Rete Gas” (con Stagnaro C.), Sinergie, n. 86, 2011.
- Testa F., “A proposito di strategia energetica nazionale” (con Fanelli T.), Economics and Policy of Energy and the Environment, I quadrimestre 2012.
- Testa F., “Servizi pubblici locali ed ‘instabilità normativa’, da minaccia ad opportunità. La soluzione sta nel ragionare di filiere industriali” (con Causi M., Proietti Rossi G.), Management delle utilities, n. 4, Ottobre-Dicembre, 2012.
- Testa F., “Sostenibilità tecnico-ingegneristica ed economico-sociale: la nuova sfida per il sistema energetico italiano” (con Vigolo V.), Management delle utilities, n. 3, Luglio-Settembre, 2014.

Examination Methods

The learning objectives will be assessed though an oral examination. The students will have to demonstrate: a) to understand the context of public services in Italy, with a particular focus on public utilities; b) to be able to critically analyze and discuss the role of public and private actors in public service management, also with regard to real situations and case studies; c) to be able to apply the customer-centrality concept to public services in a managerial perspective.

Type D and Type F activities

Academic year:

Modules not yet included

Career prospects


Module/Programme news

News for students

There you will find information, resources and services useful during your time at the University (Student’s exam record, your study plan on ESSE3, Distance Learning courses, university email account, office forms, administrative procedures, etc.). You can log into MyUnivr with your GIA login details.

Graduation

List of theses and work experience proposals

theses proposals Research area
Analisi dell'Impatto della Regolamentazione: potenziale e applicazioni concrete Various topics
Costs and benefits of the new Turin-Lyon railway line Various topics
Costs and benefits of new systems for speed control on italian motorways Various topics
Il futuro del corporate reporting (COVID19) Various topics
I Modelli di Organizzazione, Gestione e Controllo ex d.lgs. 231/2001 Various topics
Contingent valuation for the quality of hospital characteristics Various topics
Evaluating occupational impacts of large investment projects Various topics
Valutazioni d'azienda Various topics

Internships


Linguistic training CLA


Gestione carriere


Area riservata studenti