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Learning outcomes

Understand the nature of complex systems and health services
Acquire knowledge of management and relations in health processes and health networks.
Learn to use the tools to define and develop skill profiles and competence assessment.
Increase the knowledge about clinical risk management and patient safety with a theoretical and practical approach and with examples of real and simulated scenarios. Learn tools and methods
for approaching to simple, complex and complicated problems in health organization. Acknowledge the stages of the programming cycle in healthcare: needs, supply and demand.

Program

Acquire basic knowledge of Health management: the 5 Cs, the questions, the elements that define an organization. The models of health service and healthcare system. SSN and SSR models in Italy.
The networks of integrated care: modules, modes and management tools, constraints and advantages. Professions and Professionalism: professional profiles, skill profiles, competence assessment. The clinical risk management, assessing and researching ways to improve the appropriateness, with particular reference to safety. Tools and methods for event analysis, types of error and violations, patient safety. Safety training. Learn tools and methods for approaching to simple, complex and complicated problems in health organization. Acknowledge the stages of the programming cycle in healthcare: needs, supply and demand.

Examination Methods

Written test with multiple answer possibilities