Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
This information is intended exclusively for students already enrolled in this course.If you are a new student interested in enrolling, you can find information about the course of study on the course page:
Laurea magistrale in Governance dell'emergenza - Enrollment from 2025/2026The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
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1 module to be chosen between the following1 module to be chosen between the following1 module to be chosen between the following1 module to be chosen between the following2° Year activated in the A.Y. 2020/2021
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1 module to be chosen between the following1 module to be chosen between the following1 module to be chosen between the following| Modules | Credits | TAF | SSD |
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1 module to be chosen between the following1 module to be chosen between the following1 module to be chosen between the following1 module to be chosen between the following| Modules | Credits | TAF | SSD |
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1 module to be chosen between the following1 module to be chosen between the following1 module to be chosen between the following| Modules | Credits | TAF | SSD |
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Legend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Public management (2019/2020)
Teaching code
4S003646
Teacher
Coordinator
Credits
6
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/08 - MANAGEMENT
Period
1° semestre (A), 1° semestre (B)
Learning outcomes
This course intends to provide students with the competencies to analyze the context of public ser-vices in Italy, with a particular focus on public utilities. In addition, the course aims to develop in stu-dents critical understanding of the role of public vs. private actors in public service management. Moreover, the course will offer some managerial tools to improve service quality according to a cus-tomer-oriented approach. In order to encourage students’ learning ability, real-life case studies will be presented and discussed.
Program
Training (Learning) objectives 2019-2020
The course intends to:
1. Briefly illustrate the leading Management techniques
2. Pass on the legal and technical knowledge required to understand the situation of the public service in Italy, with specific attention to the local public service.
3. Encourage a critical point of view of the public and private roles in managing public services.
4. Be aware of the main challenges in the Public Service Area with great attention to the politics opposing the climate changes.
The program consists of theoretical parts, practice exercises, illustration of real situations, meetings with local public service managers, visiting facilities.
Program 2019-2020
1. Management techniques: material resources
2. Management techniques: immaterial resources
3. The concept of Public service: rules and competitors
4. Productions chain of the main services: gas, electriciy, water system, environmental services.
5. Energy transition, decarbonisation, National energetic and environmental strategy
6. Public and Private role: regulations development and relevant area legislation
7. Italian Utilities
Bibliography for attendees
Notes from the lessons, Manager’s speech, facility visit.
Readings for NON Attendes - to study:
Economia e Management delle Imprese di Pubblica Utilità; Testa, Gilardoni, Dezi, Miglietta;parziale: solo capitoli: 2, 3, 4;1_Studio
Modelli per la Valutazione della convenienza degli investimenti industriali; Simeoni, Vigolo; integrale;1_Studio
Decreto Legislativo Bersani n. 79/1999;G. U.;integrale;3_Comprensione Principii
Decreto Legislativo Letta n. 164/2000;G.U.;integrale;3_Comprensione Principii
Legge Galli n. 36/1994 coordinata con Dleg 152/1999;G.U.;parziale: art. 1-20;3_Comprensione Principii
Decreto Ronchi 22/1997;G.U.;parziale: art. 1-25;3_Comprensione Principii
Decreto Burlando 422/1997;G.U.;integrale;3_Comprensione Principii
D Leg 33/2016 Accesso infrastrutture per posa Fibra Ottica; G.U.;integrale;3_Comprensione Principii
Riforma Madia;WEB;parziale;3_Comprensione Principii
World Energy Outlook;IEA;integrale;4_Lettura attenta
Readings:
Strategia Energetica Nazionale 2017 - Brochure;MISE e Ambiente;integrale;3_Comprensione principii
Piano Integrato Energia Clima;3_Comprensione principii
Disegno di Legge 75/2018 Ripublicizzazione Servizio Idrico;Senato;integrale;3_Comprensione Principii
Articolo su bozza decreto incentivi FER;Ecquologia;integrale;4_Lettura attenta
Il Sistema Elettrico;RSE;parziali: 1-11, 18-21, 27-50, 54-58, 60;4_Lettura attenta
Allegato A3 del DM 12/11/2011 Disciplinare di Gara per affidamento servizio distribuzione gas;G.U.;parziale: 1-14;5_Consultazione
Relazione Annuale sullo stato dei servizi - Volume 1;ARERA;stralci per consultazioni:;5_Consultazione
Delibera Arera 195/2017 Sanzione a Italgas;ARERA;integrale;5_Consultazione
Delibera Arera 40/2017 Sanzione a Agsm;ARERA;integrale;5_Consultazione
Strategia Banda Ultralarga e Piano strategico; Governo;parziale: 1-15, 30-42;5_Consultazione
Analisi trimestrale sistema energetico italiano- 2017-3;ENEA;parziale: sintesi, cap 1 e 3;5_Consultazione
Le grandi Utility cambiano pelle;Encyclopedie dell'Energie;integrale;2_Analisi
Analisi libera su WEB degli strumenti di VISION Impresa Pubblica (Hera, Iren, A2A,…);WEB;parziale;2_Analisi
Analisi libera su WEB degli strumenti di PIANO STRATEGICO Impresa Pubblica (Hera, Iren, A2A,…);WEB;parziale;2_Analisi
Le Performance delle Utilities Italiane;ALTHESYS;integrale;2_Analisi
Wikipedia: definizione di Governance;WIKIPEDIA;parziale;2_Analisi
Analisi libera su WEB degli strumenti di GOVERNANCE Impresa Pubblica (Hera, Iren, A2A,…);WEB;parziale;2_Analisi
Monitoraggio Obbiettivi FER 2012-2016;GSE;parziale: 1-6 più grafici;4_Lettura attenta
FER in Italia e Europa verso obiettivi 2020;GSE;parziale: 1-15, 23-42;4_Lettura attenta
| Author | Title | Publishing house | Year | ISBN | Notes |
|---|---|---|---|---|---|
| DEZI L. - GILARDONI A. - MIGLIETTA A. - TESTA F. | Economia e management delle imprese di pubblica utilità | CEDAM | 2005 | ||
| Simeoni F., Vigolo V. | Modelli per la valutazione della convenienza degli investimenti industriali | Giuffrè Editore | 2006 |
Examination Methods
Exam rules
The comprehension of point 1. of the program will be assessed through a written examination.
The students who pass the written examination will be further assessed through an oral examination finalized to demonstrate the comprehension of the remaining 5 points.
