Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
This information is intended exclusively for students already enrolled in this course.If you are a new student interested in enrolling, you can find information about the course of study on the course page:
Laurea magistrale in Governance dell'emergenza - Enrollment from 2025/2026The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
| Modules | Credits | TAF | SSD |
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1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING2° Year activated in the A.Y. 2022/2023
| Modules | Credits | TAF | SSD |
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1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING| Modules | Credits | TAF | SSD |
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1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING| Modules | Credits | TAF | SSD |
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1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING1 MODULE TO BE CHOSEN BETWEEN THE FOLLOWING| Modules | Credits | TAF | SSD |
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Further language skillsLegend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Public management (2021/2022)
Teaching code
4S003646
Teacher
Coordinator
Credits
6
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/08 - MANAGEMENT
Period
1° periodo lezioni - GEM dal Oct 1, 2021 al Dec 22, 2021.
Learning outcomes
This course intends to provide students with the competencies to analyze the context of public ser-vices in Italy, with a particular focus on public utilities. In addition, the course aims to develop in stu-dents critical understanding of the role of public vs. private actors in public service management. Moreover, the course will offer some managerial tools to improve service quality according to a cus-tomer-oriented approach. In order to encourage students’ learning ability, real-life case studies will be presented and discussed.
Program
- Service management strategies and tools
- Defining the public service between regulation and competition
- Characteristics and aims of public institutions
- Public utilities supply chain: a focus on water and energy services
- Sustainability and energy efficiency
- Market research in public services
- Customer centrality for quality in public services
- Relationships between public institutions and private businesses
- Smart cities and sharing economy in public services
Bibliography
Examination Methods
oral interview
