Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
This information is intended exclusively for students already enrolled in this course.If you are a new student interested in enrolling, you can find information about the course of study on the course page:
Laurea magistrale in Lingue per la comunicazione turistica e commerciale - Enrollment from 2025/2026The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
Modules | Credits | TAF | SSD |
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Prima lingua straniera anno i
Seconda lingua straniera anno i
2° Year activated in the A.Y. 2010/2011
Modules | Credits | TAF | SSD |
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Prima lingua straniera anno ii
Modules | Credits | TAF | SSD |
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Prima lingua straniera anno i
Seconda lingua straniera anno i
Modules | Credits | TAF | SSD |
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Prima lingua straniera anno ii
Legend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Advanced marketing for goods and services (2010/2011)
Teaching code
4S02575
Credits
9
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/08 - MANAGEMENT
The teaching is organized as follows:
Modulo 1
Modulo 2
Learning outcomes
Module:
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To provide specialist knowledge to understand and exploit the differences between the sale of goods and provision of services, to deeper issues about the pursuit of customer satisfaction and management inefficiency.
To provide knowledge on marketing tools such as specific brand, distribution and online marketing, including experience in business-to-business.
To present the characteristics of marketing in emerging markets, to acquire the skills likely to select the best opportunities, to stimulate innovation, design and manage distribution channels and cross-cultural communication
Program
Module:
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Examination Methods
Module:
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A written test to assess accurate knowledge and a supplementary oral examination are required.
Teaching materials e documents
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Differences between public administrators’ and elected officials’ perspectives on the role of the citizen in service quality improvement processes (it, 150 KB, 11/17/15)
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Marketing issues for business-to-business firms entering emerging markets. An investigation among Italian companies in Eastern Europe (it, 167 KB, 3/14/15)
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Public administrators’ engagement in services co-creation: Factors that foster and hinder organisational learning about citizens (it, 178 KB, 11/17/15)
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Public services co‐production. Exploring the role of citizen orientation (it, 176 KB, 11/17/15)