The teaching is organized as follows:

Learning outcomes

Module: SOCIOLOGIA DELLE ORGANIZZAZIONI
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Objectives of the course are to learn the tools of organization analysis and their possible applications in the context of service organizations to the person and to know to contextualize the use of the tools within the organizational theories and of organizational design.


Module: PSICOLOGIA DEL LAVORO
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The course of work psychology will deal with the concept of decision-making process (problem-finding, problem-setting, problem-solving e decision-making), from the point of view of cognitive, emotional and behavioral aspects. The course will follow the path that starting from the individual will lead to organization

Program

Module: SOCIOLOGIA DELLE ORGANIZZAZIONI
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The program is divided into two parts. The first section addresses the specificities of sociological interpretation of organizations, models and organizational variables, with particular reference to personal services. The second section discusses the main aspects of organizational design, with particular reference to the definition of individual positions and organizational units. The student will explore a theme studied in class with reference to an organizational unit of service to the person.


Module: PSICOLOGIA DEL LAVORO
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1.1. the individual at work
- Cognitive characteristics: intelligence and convictions:
o Simon, Kahneman e Tversky: rationality vs irrationality;
o Cognitive biases;
o Opinions and attitudes;
o Gardner (multiple intelligences) and Goleman (emotional intelligence);

- Emotional characteristics: needs and motivations:
o Intrinsic and extrinsic motivations;
o Maslow hierarchy of needs;
o Rogers' self-actualization;
o The two Factor Theory by Herzberg;

- Behavioral characteristics: abilities and competencies:
o Abilities, capacities, skills and competences;
o The assessment of position (job description; job analysis; task analysis);
o The assessment of performance;
o The assessment of potential.

1.2. Group at work: the dynamics
- Cooperation vs Competition (the T-Group by Lewin and the Groups of Encounters by Rogers);
- Inclusion vs Exclusion (the T-Group by Lewin and the Groups of Encounters by Rogers);
- Cohesion vs Conflict;
- Leadership vs Membership (Lewin, Likert, Fiedler and Bass)
- Dependency vs Autonomy (Rogers)
- Task orientation – Bass.

1.3. Organization
- Organizational Development (Bennis and Schein):
- Selection (Assessment Center and Development Center);
- Cultures, sub-cultures and counter-cultures;
- Diversity Management;
- Climate and safety climate: stress, mobbing, burnout

Bibliography

Examination Methods

Module: SOCIOLOGIA DELLE ORGANIZZAZIONI
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The examination, in oral form, requires the knowledge of the texts:

G. Gosetti, M. La Rosa, Sociologia dei servizi. Elementi di organizzazione e programmazione, FrancoAngeli, Milano, 2006
H. Mintzberg, La progettazione dell’organizzazione aziendale, il Mulino, Bologna, 1996 (Cap. I, II, III e X)

The further study will be agreed with the teacher.


Module: PSICOLOGIA DEL LAVORO
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Written exam.