Teaching code

4S007412

Credits

9

Coordinatore

Cristina Lonardi

Language

Italian

Moodle Seminars

The teaching is organized as follows:

Learning outcomes

KNOWLEDGE AND UNDERSTANDING
- knowledge to plan, organize and evaluate interventions in the field of social policies
- knowledge of co-planning and negotiation with different actors and within the system of accreditations of excellence.

ABILITY TO APPLY KNOWLEDGE AND UNDERSTANDING
- mastery in the use of data collection and information tools;
- socio-economic planning capacity.

SPECIFIC OBJECTIVES The social care reform considers programming as the key tool for the governance of social and health policies. The course, therefore, will have more objectives: to provide knowledge in terms of methodologies for collecting and analyzing complexity problems (use of indicators for programming and evaluation also within the system of accreditations of excellence); methods and techniques of socio-economic planning that can support innovation in social interventions; the ways in which design becomes an advanced central competence of the professional social work (network coordination functions, case management, reporting techniques, fundraising techniques). Through the construction of a project protocol on a case of social intervention, the teaching aims to provide the conceptual basis for the evaluation of intervention projects or complex service organizations. . 

Program

INTERINSTITUTIONAL DESIGN
Lessons:
the transformation of welfare systems;
the multidimensionality of social problems that see plans and projects as tools for integrating welfare policies;
the appearance of problems of particular social urgency.
Laboratory:
methodologies for reading the problems of complexity;
ways in which planning becomes an advanced central competence of the professional social service.

RESEARCH AND EVALUATION ON SERVICES
the ex post evaluation and the indicators to be used in the evaluation of intervention projects or complex service organizations;
the ex post evaluation (times, objectives, methods, techniques) and its positioning with respect to the timeline of the overall evaluation of a project / program;
the impact assessment and its positioning with respect to the timeline of the overall assessment of a project / program;
objective and subjective, statistical / non-statistical, complex indicators;
complex concepts, their indicators and indices;
measurement techniques and tools for ex post and impact assessment;
analysis of evaluation protocols.

DESIGN AND EVALUATION OF SERVICES
Evaluation and control.
Types of control and types of evaluation.
Evaluation as a form of control in the field of social services.
The ex ante evaluation: evaluation models purposes of the ex ante evaluation.
Ex ante analysis tools and techniques.
On-going evaluation Standards and objectives.
Quality analysis and evaluation.
ISO 9000-9001 accreditation and certification.
Regional laws on accreditation in social services.
The process information system.

Bibliography

Examination Methods

The exam will consist of:
a) a written test with open questions for the theoretical part including the three modules;
b) a project / protocol built by / by the student for the practical exercise according to the instructions of the teachers.

The written test will take place on the same dates and classrooms simultaneously for all three modules, using a single form.
The protocols of the practical test, which the student will send by e-mail, will be evaluated by the teachers each for their own part of competence and, subsequently, in a collegial way for the entire work. The overall grade of each module will consist of the average between the grade of the written and the one obtained on the protocol of the practical test. Written test of the three modules and evaluation of the three protocols must be passed by the student within the same exam session. If the student does not obtain a sufficient assessment in one of the three modules, she will have to repeat the written test of all three modules at the next exam in the same session, or in another session. The three protocols of the practical test must be sent to the teachers during (and no later than) the expiry of the session within which the student will take the written test.

Students who will take the written test in the first session of June 2022 will be able to deliver and have their protocols evaluated even (but not beyond) the autumn session (last day of the autumn session - September), keeping valid the mark obtained in the summer session. If this does not happen, at the first useful session (in this case January / February 2023), the student will have to repeat the written test.

INDICATIONS FOR THE PROJECT
Before the final and definitive delivery of the project, the teachers are available for intermediate checks and / or consultancy for a maximum of 2 times for each project (for a maximum total of 6 in total).
The project can be tackled individually or in a group (maximum 3 people, without fail).

EVALUATION CRITERIA OF THE WRITTEN EXAM
Consistency of the answer with the question.
Clarity and correctness of the theoretical and practical issues.
Degree of understanding of the topics.
Use of appropriate and relevant language.
Ability to create, where possible and relevant, links between the topics of the 3 modules.

PROJECT EVALUATION CRITERIA
Originality of the chosen topic.
Relevance of the chosen topic with the issues of Social Work.
Consistency between actions and objectives.
Consistency between indicators - concepts - measurement tools / techniques.
Presence of relevant and updated bibliographical references and their correct use.