Studying at the University of Verona

Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.

Study Plan

A.A. 2024/2025 A.A. 2023/2024 A.A. 2022/2023 A.A. 2021/2022 A.A. 2020/2021 A.A. 2019/2020

This information is intended exclusively for students already enrolled in this course.
If you are a new student interested in enrolling, you can find information about the course of study on the course page:

Laurea magistrale in Management e strategia d’impresa - Enrollment from 2025/2026

The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.

1° Year

ModulesCreditsTAFSSD
9
B
SECS-P/02
1 module between the following
6
C
SECS-P/10
6
C
SECS-P/13
1 module between the following
9
B
SECS-P/07
9
B
SECS-P/07
1 module between the following
9
B
SECS-P/07
9
B
SECS-P/07
1 module between the following
9
B
SECS-P/08
9
B
SECS-P/08
6
B
SECS-S/03
English B2
4
F
-

2° Year  It will be activated in the A.Y. 2025/2026

ModulesCreditsTAFSSD
6
B
IUS/07
6
B
SECS-P/01
1 module between the following
9
C
SECS-P/07
9
C
SECS-P/07
1 module between the following
9
B
SECS-P/08
9
B
SECS-P/08
1 module between the following
9
B
SECS-P/08
9
B
SECS-P/10
5
F
-
Final exam
15
E
-
ModulesCreditsTAFSSD
9
B
SECS-P/02
1 module between the following
6
C
SECS-P/10
6
C
SECS-P/13
1 module between the following
9
B
SECS-P/07
9
B
SECS-P/07
1 module between the following
9
B
SECS-P/07
9
B
SECS-P/07
1 module between the following
9
B
SECS-P/08
9
B
SECS-P/08
6
B
SECS-S/03
English B2
4
F
-
It will be activated in the A.Y. 2025/2026
ModulesCreditsTAFSSD
6
B
IUS/07
6
B
SECS-P/01
1 module between the following
9
C
SECS-P/07
9
C
SECS-P/07
1 module between the following
9
B
SECS-P/08
9
B
SECS-P/08
1 module between the following
9
B
SECS-P/08
9
B
SECS-P/10
5
F
-
Final exam
15
E
-
Modules Credits TAF SSD
Between the years: 1°- 2°
9
D
-

Legend | Type of training activity (TTA)

TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.

A Basic activities
B Characterizing activities
C Related or complementary activities
D Activities to be chosen by the student
E Final examination
F Other training activities
S Placements in companies, public or private institutions and professional associations

Quality management  (2024/2025)

Teaching code

4S008100

Teacher

Giovanni Goldoni

Coordinator

Giovanni Goldoni

Credits

6

Language

Italian

Scientific Disciplinary Sector (SSD)

SECS-P/13 - COMMODITY SCIENCES

Period

Primo semestre LM dal Sep 30, 2024 al Dec 23, 2024.

Courses Single

Authorized

Lessons timetable MoodleMoodle Seminars 0

Learning objectives

The course provides knowledge of some fundamentals concepst of quality management. The main expected results are: KNOWLEDGE: 1. know and distinguish the quality of products and services, and customer satisfaction 2. learn about quality control tools and customer satisfaction monitoring 3. know the relationship between quality and customer satisfaction,on one side, and company’s revenues and costs, on the other side; SKILLS: 4. correctly read data derived from quality control and customer satisfaction monitoring; 5. understand their relationship with costs and revenues 6. define the best quality improvement strategies for the markets of the company

Prerequisites and basic notions

There are no specific requirements

Program

The first part of the program deals with the relationships that binds quality to the economic variables of cost and revenue of the company, to the type of product or service, and to customer satisfaction. The second part explores the design of products and services according to predefined customer and quality targets, and the state of the technology; the main models useful for understanding how customer satisfaction is formed and its link with quality; the strategies adopted by companies to improve both aspects.
At the end of the course, the student will have acquired the skills necessary to understand the dimensions of quality in manufacturing and service companies, and to identify the consequent policies for improving quality and customer satisfaction.
1) The concept of quality (GOAL 12);
2) Basic economics of quality costs;
3) The meaning of quality in manufacturing production and in the service sectors (GOAL 12);
4) Dimensions of quality, qualitative attributes and customer behaviors (GOAL 12);
5) The design of products and services (GOAL 12);
6) The heterogeneity and variability of customers;
7) The main models applied to understand how customer satisfaction is formed and its link with quality;
8) The role of quality in business strategies.

Didactic methods

Teaching method is based on lectures with the use of slides. Lessons will be recorded and published on the e-learning platform of the course. Teaching materials, including slides, will be made available on the same platform .

Learning assessment procedures

The final exam will be written, with open-ended questions.

Students with disabilities or specific learning disorders (SLD), who intend to request the adaptation of the exam, must follow the instructions given HERE

Evaluation criteria

The assessment will be mainly referred to the analytical skills demonstrated by the student, especially for what concerns the identification and explanation of relationships between quality management and other variables

Criteria for the composition of the final grade

single test

Exam language

Italiano