Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
This information is intended exclusively for students already enrolled in this course.If you are a new student interested in enrolling, you can find information about the course of study on the course page:
Laurea magistrale in Servizio sociale in ambiti complessi - Enrollment from 2025/2026The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
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2° Year activated in the A.Y. 2016/2017
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Legend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Management of Service Companies (2016/2017)
Teaching code
4S003182
Teacher
Coordinator
Credits
6
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/10 - ORGANIZATION AND HUMAN RESOURCE MANAGEMENT
Period
Sem. IA (31.10.16 sosp.lezioni), Sem. IB
Learning outcomes
The course provides knowledge on Management, Organizations (work organization models) and Services management (definitions, systems, processes and strategies).
Program
1° - Organization Theories; Technological Cycle (Rohmert and Luczak); Industrial Revolution and Work Rationalization; Work Organization Theories and Models; Classic Organizational Models (Weber and Fayol); Scientific Management and Classic Job Analysis (Taylor, Ford, Gilbreth); Human Relations (Mayo); Socio-Technical Systems; Ergonomics; Non Rational Decision Making (Simon); Organizational Behavior; Conflict; Groups in Organizations (Bass, Lewin, Likert); Cooperation, Competition; Organizational Change; Decision Making, Human Error; Human Resources Management; Cases and Experiences.
2° - Services and Public Services; Service and Consulting; Services Marketplace; Supply and Service Production; Process and Value Chain; Customer/user Relationships; Service Quality; Customer Satisfaction; Communications; Strategies; Entrepreneurship; Cases and Experiences
Books:
Favretto, G. (2010). Organizzazione del lavoro per lo sviluppo delle risorse umane. Verona: QuiEdit
Zeithaml, V., Bitner M.J., Gremler, D.D. (2008). Marketing dei Servizi (2° Edizione). McGraw-Hill (capp. 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 15, 16)
| Author | Title | Publishing house | Year | ISBN | Notes |
|---|---|---|---|---|---|
| Zeithaml, V., Bitner M.J., Gremler, D.D. | Marketing dei Servizi | McGraw-Hill | 2008 | ||
| Favretto, G. | Organizzazione del Lavoro per lo Sviluppo delle Risorse Umane | QuiEdit: Verona | 2010 |
Examination Methods
Written examination (choice of taking reserved tests for students who attend); Oral examination for Erasmus students
