Studying at the University of Verona

Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.

Study Plan

This information is intended exclusively for students already enrolled in this course.
If you are a new student interested in enrolling, you can find information about the course of study on the course page:

Laurea magistrale in Servizio sociale in ambiti complessi - Enrollment from 2025/2026

The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.

1° Year

ModulesCreditsTAFSSD
9
C
MED/25 ,MED/34 ,MED/43

2° Year  activated in the A.Y. 2016/2017

ModulesCreditsTAFSSD
One course to be chosen among the following (complete b2 level)
6
F
-
Prova finale
15
E
-
activated in the A.Y. 2016/2017
ModulesCreditsTAFSSD
One course to be chosen among the following (complete b2 level)
6
F
-
Prova finale
15
E
-
Modules Credits TAF SSD

Legend | Type of training activity (TTA)

TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.




S Placements in companies, public or private institutions and professional associations

Teaching code

4S003182

Credits

6

Language

Italian

Scientific Disciplinary Sector (SSD)

SECS-P/10 - ORGANIZATION AND HUMAN RESOURCE MANAGEMENT

Period

Sem. IA (31.10.16 sosp.lezioni), Sem. IB

Learning outcomes

The course provides knowledge on Management, Organizations (work organization models) and Services management (definitions, systems, processes and strategies).

Program

1° - Organization Theories; Technological Cycle (Rohmert and Luczak); Industrial Revolution and Work Rationalization; Work Organization Theories and Models; Classic Organizational Models (Weber and Fayol); Scientific Management and Classic Job Analysis (Taylor, Ford, Gilbreth); Human Relations (Mayo); Socio-Technical Systems; Ergonomics; Non Rational Decision Making (Simon); Organizational Behavior; Conflict; Groups in Organizations (Bass, Lewin, Likert); Cooperation, Competition; Organizational Change; Decision Making, Human Error; Human Resources Management; Cases and Experiences.

2° - Services and Public Services; Service and Consulting; Services Marketplace; Supply and Service Production; Process and Value Chain; Customer/user Relationships; Service Quality; Customer Satisfaction; Communications; Strategies; Entrepreneurship; Cases and Experiences

Books:
Favretto, G. (2010). Organizzazione del lavoro per lo sviluppo delle risorse umane. Verona: QuiEdit

Zeithaml, V., Bitner M.J., Gremler, D.D. (2008). Marketing dei Servizi (2° Edizione). McGraw-Hill (capp. 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 15, 16)

Reference texts
Author Title Publishing house Year ISBN Notes
Zeithaml, V., Bitner M.J., Gremler, D.D. Marketing dei Servizi McGraw-Hill 2008
Favretto, G. Organizzazione del Lavoro per lo Sviluppo delle Risorse Umane QuiEdit: Verona 2010

Examination Methods

Written examination (choice of taking reserved tests for students who attend); Oral examination for Erasmus students

Students with disabilities or specific learning disorders (SLD), who intend to request the adaptation of the exam, must follow the instructions given HERE