Studying at the University of Verona

Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.

Study Plan

A.A. 2024/2025 A.A. 2023/2024 A.A. 2022/2023 A.A. 2021/2022 A.A. 2020/2021 A.A. 2019/2020 A.A. 2018/2019 A.A. 2017/2018 A.A. 2016/2017 A.A. 2015/2016

This information is intended exclusively for students already enrolled in this course.
If you are a new student interested in enrolling, you can find information about the course of study on the course page:

Laurea magistrale in Servizio sociale in ambiti complessi - Enrollment from 2025/2026

The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.

1° Year

ModulesCreditsTAFSSD
6
B
SECS-P/01
12
B
IUS/01 ,IUS/07
9
C
MED/25 ,MED/34 ,MED/43
6
B
SECS-S/05
9
B
M-PSI/05
15
B
SPS/07 ,SPS/08

2° Year  activated in the A.Y. 2018/2019

ModulesCreditsTAFSSD
6
C
M-GGR/01
6
B
SECS-P/10
9
B
SPS/07
Foreign language (B2 level)
6
F
L-LIN/12
6
F
L-LIN/04
6
F
L-LIN/14
6
F
L-LIN/07
Tirocinio - Training (-)
10
F
-
Prova finale - Final exam (-)
15
E
-
activated in the A.Y. 2018/2019
ModulesCreditsTAFSSD
6
C
M-GGR/01
6
B
SECS-P/10
9
B
SPS/07
Foreign language (B2 level)
6
F
L-LIN/12
6
F
L-LIN/04
6
F
L-LIN/14
6
F
L-LIN/07
Tirocinio - Training (-)
10
F
-
Prova finale - Final exam (-)
15
E
-
Modules Credits TAF SSD
Between the years: 1°- 2°
3
F
SPS/08
Between the years: 1°- 2°
8
D
-

Legend | Type of training activity (TTA)

TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.

A Basic activities
B Characterizing activities
C Related or complementary activities
D Activities to be chosen by the student
E Final examination
F Other training activities
S Placements in companies, public or private institutions and professional associations

Management of Service Companies  (2018/2019)

Teaching code

4S003182

Teacher

Giuseppe Favretto

Coordinator

Giuseppe Favretto

Credits

6

Language

Italian

Scientific Disciplinary Sector (SSD)

SECS-P/10 - ORGANIZATION AND HUMAN RESOURCE MANAGEMENT

Period

Sem. 1A dal Sep 24, 2018 al Nov 10, 2018.

Lessons timetable MoodleMoodle Seminars 0

Learning outcomes

The course enables students to learn and to know main business and organizational dynamics basing on the models of management of human resources, the key concepts of budget management training in various aspects. The course aims to develop knoledge and competencies about: the illustration of lines of credit (European and national), the ROI (Return of Investment) of the formation of the elements of organization that are required during the structuring of a training process to the evolution of the figure of the trainer with particular reference to the new demands of entrepreneurship required by the labor market. During the course students will acquire an autonomy of judgement (making judgements) to the issue of human resources, proposing activities that develop skills in communicating issues and ability to learn (learning skills) in modern and organizational contexts. A further focus on customer satisfaction e service marketing is provided

Program

Contents
1° - Organization Theories; Technological Cycle (Rohmert and Luczak); Industrial Revolution and Work Rationalization; Work Organization Theories and Models; Classic Organizational Models (Weber and Fayol); Scientific Management and Classic Job Analysis (Taylor, Ford, Gilbreth); Human Relations (Mayo); Socio-Technical Systems; Ergonomics; Non Rational Decision Making (Simon); Organizational Behavior; Conflict; Groups in Organizations (Bass, Lewin, Likert); Cooperation, Competition; Organizational Change; Decision Making, Human Error; Human Resources Management; Cases and Experiences.

2° - Services and Public Services; Service and Consulting; Services Marketplace; Supply and Service Production; Process and Value Chain; Customer/user Relationships; Service Quality; Customer Satisfaction; Communications; Strategies; Entrepreneurship; Cases and Experiences

Books:
Favretto, G. (2010). Organizzazione del lavoro per lo sviluppo delle risorse umane. Verona: QuiEdit

Zeithaml, V., Bitner M.J., Gremler, D.D. (2008). Marketing dei Servizi (2° Edizione). McGraw-Hill (capp. 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 15, 16)

Reference texts
Author Title Publishing house Year ISBN Notes
Zeithaml, V., Bitner M.J., Gremler, D.D. Marketing dei Servizi McGraw-Hill 2008
Favretto, G. Organizzazione del Lavoro per lo Sviluppo delle Risorse Umane QuiEdit: Verona 2010

Examination Methods

AIMS
- The examination aims to assess the achievement of the knowledge of the subject in schedule
CONTENTS
- The contents of the test are in the chapters indicated near the books in schedule
ASSESSMENT METHODS
- Assessment consists in two written examination (a 20 item multiple choice test about the first test based on handbook by Favretto "Organizzazione del lavoro per lo sviluppo delle risorse umane" and the second test based on Zeithaml's book "Management dei Servizi" consists in 2 opened questions);
EVALUATION
- Final score will be the sum of score of every single written examination ( e.g. 20 points on first test (handbook) and 10 points on second test (Zeithaml) will be the final score, i.e., 30 points)

Attending students may choice of taking reserved tests
Erasmus students may choice for an Oral examination



Written examination (choice of taking reserved tests for students who attend); Oral examination for Erasmus students

Students with disabilities or specific learning disorders (SLD), who intend to request the adaptation of the exam, must follow the instructions given HERE