Studying at the University of Verona

Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.

This information is intended exclusively for students already enrolled in this course.
If you are a new student interested in enrolling, you can find information about the course of study on the course page:

Laurea in Scienze del servizio sociale - Enrollment from 2025/2026

The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.

Legend | Type of training activity (TTA)

TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.




S Placements in companies, public or private institutions and professional associations

Teaching code

4S00733

Credits

6

Language

Italian

Scientific Disciplinary Sector (SSD)

SPS/07 - GENERAL SOCIOLOGY

The teaching is organized as follows:

Esercitazione

Credits

3

Period

Sem. 2A, Sem. 2B

Academic staff

Roberto Dalla Chiara

Lezione

Credits

3

Period

Sem. 2A, Sem. 2B

Academic staff

Roberto Dalla Chiara

Learning outcomes

The course aims to provide students with basic knowledge for understanding and use of the methodology of intervention of social service work in its historical development and in its current configuration.
It will also provide students with knowledge and tools for the acquisition of methods, techniques and tools to work with the audience in the cultural context and current institutional.
The purpose of the course and then, in addition to learning the fundamental basics of the discipline of social service professional is to make the student acquire a vocational-technical approach in using the tools (interview, home visit, professional relationship ...) as adopted in process to help people with situations of hardship and / or difficulties.

Program

- The social work assistant in the institutional framework in relation to the historic place;
- The role, functions and activities of social
- The theoretical models of social service (with particular attention to those most used in Italian)
- The methodology of the support process (analysis of the intervention's social acceptance of the application and identification of the problem, information gathering and analysis of the situation, situation assessment, drafting of the proposed intervention (contract), implementation of the project intervention, monitoring and evaluation of risultasti obtained, the action)
- Work directly with customers (the relationship of aid, interview, home visits, networking, documentation)
- The social work assistant in special situations and / or with special problems presented by the user.

FUNDAMENTAL BIBLIOGRAPHY
- FERRARIO F., Le dimensioni dell’intervento sociale, Ed. N.I.S., Roma, 1996
- LERMA M., Metodi e tecniche del processo di aiuto, Ed. Astrolabio, Roma, 1992
- DALLA CHIARA R., “L’apporto originale dell’assistente sociale nel mare magnum del welfare mix”, in Rassegna di Servizio Sociale, n.2, aprile-giugno 2008
- DALLA CHIARA R., “Quell’unico colloquio (art.121 DPR 309/90): vincolo o risorsa?””, in Rassegna di Servizio Sociale, n.3, aprile-giugno 2008
- DALLA CHIARA R., “Il lavoro con il caso: raccontare storie nel servizio sociale”, in Rassegna di Servizio Sociale, in fase di pubblicazione

Other material (articles drawn by magazines dispensations) will be furnished by the teacher during the lessons.

BIBLIOGRAPHY OF CONSULTATION
- BIANCHI E., DE SANDRE I. (a cura di), Solidarietà e soggetti: servizio sociale e teorie di riferimento, Ed. Zancan, Padova, 2000
- CAMPANINI A.M., L’intervento sistemico. Un modello operativo per il servizio sociale, Ed. Carocci, Roma, 2002
- KADUSHIN A., Il colloquio nel servizio sociale, Ed. Astrolabio, Roma, 1980
- DAL PRA PONTICELLI M., Metodologia del servizio sociale, Ed. F. Angeli, Roma, 1985
- DAL PRA PONTICELII M. (a cura di), Dizionario di servizio sociale, Ed.Carocci, Roma, 2005
- DE ROBERTIS C., Metodologia dell’intervento nel lavoro sociale, Ed. Zanichelli, Roma, 1986
- FOLGHERAITER F., Teoria e metodologia del servizio sociale, F. Angeli, Milano, 1998
- GOLDSTEIN G., Il modello cognitivo umanistico nel servizio sociale, Ed. Astrolabio, Roma, 1988
- GRIGOLETTI P. e NERVO G. (a cura di), La persona al centro nel servizio sociale e nella società: il contributo di Elisa Bianchi, Ed. Zancan, Padova, 2005
- MUCCHIELLI R., Apprendere il counseling, Ed. Erikson, Trento, 1987
- PARTON N, O’BYRNE P, Costruire soluzioni sociali, Ed. Erickson, Trento, 2005
- ZINI M.T. e MIODINI S., Il colloquio di aiuto, Ed. NIS, Roma, 1997

ARTICLES
- DAL PRA PONTICELLI M., “Riflessioni sulle basi teoriche del servizio sociale: l’approccio cognitivo-umanistico o del problem-solving”, in La Rivista di Servizio Sociale, n.3, 1995
- PRESTON-SHOOT M., “Le cartelle sociali: analisi dei contenuti”, in Lavoro Sociale, n.2, settembre 2004
- SCHON D., IN TAYLOR C., WHITE S., “La pratica della riflessività nelle professioni di aiuto”, in Lavoro Sociale, n.3, dicembre 2004
- BARNES M., “L’etica della cura”, in Lavoro Sociale, n.1, aprile 2005
- PARTON N., “Lavoro sociale costruttivo: pratica esatta o pratica sensata?”, in Lavoro Sociale, n.3, dicembre 2005
- HARE I., “Cos’è il lavoro sociale”, in Lavoro Sociale, n.2, settembre 2006
- REAMER F.G., “La cartella mi fa scudo”, in Lavoro Sociale, n.3, dicembre 2006

Examination Methods

oral exam.

Students with disabilities or specific learning disorders (SLD), who intend to request the adaptation of the exam, must follow the instructions given HERE