The teaching is organized as follows:

Learning outcomes

The teaching introduces the student to a global vision of the person’s psychological development in his complexity, factors which interact and the comprehension of a help request’s necessities expressed, considering life development’ steps, skills and required adjustments in the various evolutional stage; it also introduces the student to the fundamental helpful relationship’s precepts, to the techniques and strategies needed for an efficient communication’s management.

Program

Module: PRINCIPI E TECNICHE DELLA RELAZIONE ASSISTENZIALE
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The course introduces the basic principles of the report relief, management techniques and strategies effective communication.

1. perceptions of reality and interpersonal communication interpersonal perception process 
2. The communication process
 the axioms of human communication by Watzlawick
 forms of communication (verbal, nonverbal, body)
3. the report of care
-social competence and the role of social skills in interaction
-the principles of welfare report (unconditional acceptance, congruence, listening, empathy, respect, trust)

4. Critical listening and empathetic listening
5. empathy-the necessary conditions to empathy
6. The two language structures
7. Reality and its representations
8. Representational systems: System v
9. The calibration method – live trace – Guide
10. techniques that facilitate the interview in connection with relief-the model of the patient's calendar to explore the subjectivity (illness)
11. Issues of communication in assistance;
-communication in the presence of sensory deficits (hearing and/or Visual) speech disorder, State environmental deprivation, with aggressive people services 12. The relational approach with the dying person and how to help those who have suffered a bereavement

Group exercises are envisaged during the course, video projections, frame of movie analysis led by Professor of interpersonal situations.


Module: EDUCAZIONE TERAPEUTICA
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Methodology in therapeutic education

Educative projection's steps: educative needs' analyses, educative diagnosis, objectives and learnings, surgery's organization, evaluation

Educative relations' facilitating precepts and techniques aimed to support, inform and train the patient to comprehend right lifestyle and to manage the therapeutic treatements


Module: PSICOLOGIA CLINICA
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Clinical psychology: definition, fields of action, relationship with psychiatry.
Types of psychological interventions. The emotional reactions in the interview: transference and countertransference.
The life cycle and the psychosocial perspective of E. Erikson.
The child's psychological development (the psychosexual stages of S. Freud, the attachment theory of J. Bowlby, the development of intelligence of J. Piaget). The theory of personality in psychoanalysis (ego, id, superego, ego ideal, defense mechanisms, psychic conflict).
The emotions and the concept of emotional intelligence.
Concept of stress, stressor, distress, eustress, coping. stress management.
Burnout (definition and symptoms): risk of burnout in the nursing profession. Individual and situational predisposing factors, protective factors.
The psychological reactions and defense mechanisms to the disease in the patient, family, nurses.
The psychological reactions of the patient hospitalized (internal medicine, chronic, surgical) and the relationship with the nurse.
Hospitalization in children: psychological reactions to illness and hospitalization in children and adolescents. The premature nursery and pediatric oncology.
The elderly: aging characteristics and personal and relational changes; problem areas with particular reference to physical dependence and cognitive changes (mild cognitive impairment, dementia, confusion syndrome); the relationship with the family.
The patient with poor prognosis: the communication of bad news; psychological reactions in the patient, family, nurses.
Death in Western culture, places and ways of dying, psychological reactions of the dying, care for the dying and their relatives, death in childhood, mourning and processing phases.

Bibliography

Examination Methods

Module: PRINCIPI E TECNICHE DELLA RELAZIONE ASSISTENZIALE
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Written exam
Open questions will be proposed and closed-ended questions (from 10 to 20). Will be given a time of 60 minutes (approximately)
The exam provides knowledge of definitions of various themes, and the ability to apply that knowledge to situations proposals.
Application of knowledge involves the development of the following skills:
• interpret images (facial expressions, posture, proxemics)
• ability to analyze the dynamics of an interview and critically evaluate the dialogues bringing the observations on the principles of the report relief, to techniques, to areas of the agenda and the CRG.
• to recognize the techniques used in dialogue (verbal and nonverbal), (CRG)
• identifying areas of the patient's nurse or explore agenda exposed by the patient
• choosing or process (dates of situations) the most appropriate communication techniques (eg rephrasing, summarizing, empathetic comments, etc.)


Module: EDUCAZIONE TERAPEUTICA
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Writing Test


Module: PSICOLOGIA CLINICA
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Written examination with open questions and multiple choice questionnaire