Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
Queste informazioni sono destinate esclusivamente agli studenti e alle studentesse già iscritti a questo corso. Se sei un nuovo studente interessato all'immatricolazione, trovi le informazioni sul percorso di studi alla pagina del corso:
Laurea in Scienze del servizio sociale - Immatricolazione dal 2025/2026.The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
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Foreign language (B1 level)2° Year activated in the A.Y. 2016/2017
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3° Year activated in the A.Y. 2017/2018
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A course to be chosen among the following| Modules | Credits | TAF | SSD |
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Foreign language (B1 level)| Modules | Credits | TAF | SSD |
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A course to be chosen among the followingLegend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Communication and cultural mediation (2017/2018)
Teaching code
4S000599
Teacher
Coordinator
Credits
6
Language
Italian
Scientific Disciplinary Sector (SSD)
M-PED/04 - EDUCATIONAL RESEARCH
Period
Sem. IIA dal Feb 26, 2018 al Apr 21, 2018.
Learning outcomes
The multicultural nature of contemporary social contexts makes intercultural communication skills indispensable for existing in these contexts as citizens and as professionals. Human communication is a process that is fragile per se, and also exposed to misunderstandings. In interpersonal exchanges, individuals participating in a discussion bring subjective characteristics and cultural aspects from their own life experiences. Communication is therefore also always a kind of mediation.
In discussions among different speakers, the analogical and digital dimensions are tightly interwoven. Both are marked by cultural frameworks in which a language is simultaneously expression and co-constructor, as well as the representation of communicative awareness (personal style, culture of reference, communicative skills) of the participants in communicative processes. The proposed course is designed to promote the theoretical knowledge and communicative and mediation skills of the students as a future professionals.
Program
Contents
1. Multicultural and global society
- To promote inclusion and democracy: the Intercultural perspective
2. Intercultural competences.
- Intercultural competences: basic models
- L’intercultural Communicative Competence (ICC)
- Communication styles
- A method to develop ICC: Critical Incidents
3. intercultural mediation
- Concept of mediation
- Cultural mediation vs. intercultural mediation
- Conflict resolution
- Cultural mediation: instruments.
Teaching methods and learning settings
Traditional lectures using additional materials (slides, video clips, other texts, etc.), individual exercises (personal skills and competencies) and group exercises (case studies, interviews, etc.).
Recommended reading list
This list of titles applies equally to the programs for attending students and for non-attending students. Additional recommendations will be provided to attending students during the course of the lessons.
Bibliography
M.J. Bennett, Principi di Comunicazione Intrculturale, FrancoAngeli, Milano , 2015
M. Cohen-Emerique , Per un approccio interculturale nelle professioni sociali e educative Dagli inquadramenti teorici alle modalità operative. Erickson, Trento, 2017
1. Cohen, Emérique, M., L’approccio interculturale nel lavoro con gli immigrati, in M. Santerini, P. Reggio (a cura di), Formazione interculturale: teoria e pratica, Unicopli, Milano, 2007, pp. 38-70.
2. Bennett M. (a cura di), Principi di Comunicazione interculturale, Franco Angeli, Milano 2002.
3. Portera, A., (a cura di), Le competenze interculturali, Franco Angeli, Milano 2013.
| Author | Title | Publishing house | Year | ISBN | Notes |
|---|---|---|---|---|---|
| COHEN EMERIQUE | Per un approccio interculturale nelle professioni sociali e educative Dagli inquadramenti teorici alle modalità operative | ERICKSON | 2017 | 9788859013457 | |
| Milton BENNETT | Principii di Comunicazione Interculturale | Franco Angeli | 2015 | 9788891706652 |
Examination Methods
Exams:
1) Written exam with essay questions on the texts listed in the reading list.
2)Individual micro-research or group research on the themes presented during the lesson. (on a topic to be agreed upon with the professor based on the educational program).
The written research consists of an argumentative essay through which the student examines and analyzes some of the concepts presented in the bibliography texts and explored them through an empirical micro-research with social-workers. Methodology and instrument (ethnographic observation, shadowing, interviews questionnaires, etc. ) must be agreed with the professor.
It will be composed of a cover page (containing: student’s first and last name, student ID number, major, employment position, e-mail and telephone number); the central part of the essay in a brief summary; introduction, hypothesis and conclusion. The essay must be subdivided into sections, footnotes and a final bibliography. The essay must be printed on paper and deposited in the instructor’s hard copy mailbox (on the same floor as the instructor’s office on Palazzo lettere - Piano Terra) at least 15 days prior to the exam date selected by the student.
