Teaching code

4S000096

Credits

5

Coordinator

Laura Cunico

Language

Italian

Moodle Seminars 0

The teaching is organized as follows:

Learning outcomes

The course aims to offer students knowledge and methods to develop relational skills declined in professional and educational relationships. It introduces the student to a global vision of psychological development, of factors that interact to understand the needs expressed by persons and/ or caregivers, considering the stages of life development and the events that can go through it (illness, mourning, chronicity). It also proposes a deepening of the founding principles of the care relationship, of the techniques and strategies for managing effective communication with the person and the family. It is proposed to develop skills in educational planning, directed preferentially to people with chronic diseases in order to promote the learning of self-care and empowerment skills.

Program

------------------------
MM: PRINCIPI E TECNICHE DELLA RELAZIONE ASSISTENZIALE
------------------------
PERCEPTION, PROCESS OF INTERPERSONAL COMMUNICATION, LANGUAGE Interpersonal perception and social communication The filters of perception, the reality is a construction interpersonal perception process The reality and its representations The two structures of language (deep and shallow) The VAK representational systems The massage of the distortion: the distortion arc HUMAN COMMUNICATION The communication process: the elements of the process Linear theory of communication Systemic theory of communication (features) The axioms of human communication of Watzlawick verbal communication (connotative language and denotative) non-verbal communication (gaze, gestures, posture, facial expressions (recall the emotions), para-verbal communication (the role of the voice, voice empathetic and unpleasant voice, vocals) Proxemics: the distance in the social relationship The context of meanings matrix MODELS OF CARE RELATIONSHIP The paradigm of Carl Rogers; principles: non-directivity, the centrality of the person, respect, positive and unconditional acceptance, congruence, authenticity, empathy Disease and illness Empathy, characteristics, its declination in the caring relationship; the Bonino Coco model of empathy and Tani (levels) The instruments of the care relationship: The agenda of the patient to explore the subjectivity (illness) The Calibration Method - Trace - Guide (CRG) as an effective approach in the interaction with the patient communication techniques (below) EFFECTIVE COMMUNICATION TECHNIQUES logical levels of thought, the use of thou killing words and attitudes that do not facilitate communication and understanding of: stereotyped phrases (cliché), judgments, unsolicited advice, change the subject, prejudice, medical jargon, communicative infantilization kissing words verbal techniques: open questions directives, no directives, focused, closed questions, reformulate, reflect, legitimize, comments empathetic, recapitulation; paraverbal techniques (continued): echo, silence, critical listening, empathic listening, vocalizations, of assent sentences ... Touch in nursing care (recommendations) Communication with the aggressive person (talk down techniques) Communication with the person with sensory impairment (blind, deaf, aphasic) The communication with the person in a state of environmental deprivation SOCIAL SKILLS AND THE ROLE OF PROFESSIONAL RELATIONSHIP The privacy and confidentiality in the professional relationship Build a relationship of trust The right distance
------------------------
MM: EDUCAZIONE TERAPEUTICA
------------------------
Methodology in therapeutic education Educative projection's steps: educative needs' analyses, educative diagnosis, objectives and learnings, surgery's organization, evaluation Educative relations' facilitating precepts and techniques aimed to support, inform and train the patient to comprehend right lifestyle and to manage the therapeutic treatements
------------------------
MM: PSICOLOGIA CLINICA
------------------------
Clinical psychology: definition, fields of action, relationship with psychiatry. Types of psychological interventions. The emotional reactions in the interview: transference and countertransference. The life cycle and the psychosocial perspective of E. Erikson. The child's psychological development (the psychosexual stages of S. Freud, the attachment theory of J. Bowlby, the development of intelligence of J. Piaget). The theory of personality in psychoanalysis (ego, id, superego, ego ideal, defense mechanisms, psychic conflict). The emotions and the concept of emotional intelligence. Concept of stress, stressor, distress, eustress, coping. stress management. Burnout (definition and symptoms): risk of burnout in the nursing profession. Individual and situational predisposing factors, protective factors. The psychological reactions and defense mechanisms to the disease in the patient, family, nurses. The psychological reactions of the patient hospitalized (internal medicine, chronic, surgical) and the relationship with the nurse. Hospitalization in children: psychological reactions to illness and hospitalization in children and adolescents. The premature nursery and pediatric oncology. The elderly: aging characteristics and personal and relational changes; problem areas with particular reference to physical dependence and cognitive changes (mild cognitive impairment, dementia, confusion syndrome); the relationship with the family. The patient with poor prognosis: the communication of bad news; psychological reactions in the patient, family, nurses. Death in Western culture, places and ways of dying, psychological reactions of the dying, care for the dying and their relatives, death in childhood, mourning and processing phases.

Bibliography

Examination Methods

------------------------
MM: PRINCIPI E TECNICHE DELLA RELAZIONE ASSISTENZIALE
------------------------
WRITTEN EXAMINATION: multiple choice questions, short open-ended questions, analysis and interpretation of a relational case, nurse-patient dialogue text.
------------------------
MM: EDUCAZIONE TERAPEUTICA
------------------------
Writing Test
------------------------
MM: PSICOLOGIA CLINICA
------------------------
Written examination with open questions and multiple choice questionnaire