To show the organization of the course that includes this module, follow this link:  Course organization

Learning outcomes

The course introduces the student to a comprehensive understanding of the psychological development of the complexity of the factors that interact with the patient's needs expressed; also, introduces the founding principles of the caring relationship, techniques and management strategies of effective communication.
Learning Outcome
The teaching contributes to achieving the following learning outcomes:
 Use appropriate communication skills (verbal, non-verbal) with patients of all ages and their families in the care process and / or other healthcare professionals;
 Know the founding principles of the caring relationship, techniques and management strategies of effective communication;
 Understand the relationship dynamics, the defense reactions in the process of adaptation of people in situations of psychological distress, social and physical suffering.

Program

PERCEPTION, PROCESS OF INTERPERSONAL COMMUNICATION, LANGUAGE
Interpersonal perception and social communication
The filters of perception, the reality is a construction
interpersonal perception process
The reality and its representations
The two structures of language (deep and shallow)
The VAK representational systems
The massage of the distortion: the distortion arc
HUMAN COMMUNICATION
The communication process: the elements of the process
Linear theory of communication
Systemic theory of communication (features)
The axioms of human communication of Watzlawick
verbal communication (connotative language and denotative)
non-verbal communication (gaze, gestures, posture, facial expressions (recall the emotions),
para-verbal communication (the role of the voice, voice empathetic and unpleasant voice, vocals)
Proxemics: the distance in the social relationship
The context of meanings matrix
MODELS OF CARE RELATIONSHIP
The paradigm of Carl Rogers; principles: non-directivity, the centrality of the person, respect, positive and unconditional acceptance, congruence, authenticity, empathy
Disease and illness
Empathy, characteristics, its declination in the caring relationship; the Bonino Coco model of empathy and Tani (levels)
The instruments of the care relationship:
The agenda of the patient to explore the subjectivity (illness)
The Calibration Method - Trace - Guide (CRG) as an effective approach in the interaction with the patient
communication techniques (below)
EFFECTIVE COMMUNICATION TECHNIQUES
logical levels of thought, the use of thou
killing words and attitudes that do not facilitate communication and understanding of: stereotyped phrases (cliché), judgments, unsolicited advice, change the subject, prejudice, medical jargon, communicative infantilization
kissing words
verbal techniques: open questions directives, no directives, focused, closed questions, reformulate, reflect, legitimize, comments empathetic, recapitulation;
paraverbal techniques (continued): echo, silence, critical listening, empathic listening, vocalizations, of assent sentences ...
Touch in nursing care (recommendations)
Communication with the aggressive person (talk down techniques)
Communication with the person with sensory impairment (blind, deaf, aphasic)
The communication with the person in a state of environmental deprivation
SOCIAL SKILLS AND THE ROLE OF PROFESSIONAL RELATIONSHIP
The privacy and confidentiality in the professional relationship
Build a relationship of trust
The right distance

Examination Methods

WRITTEN EXAMINATION: multiple choice questions, short open-ended questions, analysis and interpretation of a relational case, nurse-patient dialogue text.