To show the organization of the course that includes this module, follow this link:  Course organization

Learning outcomes

Teaching contributes to the achievement of the following learning outcomes:
Use appropriate communication skills (verbal, nonverbal and written)
Understanding the social and humanistic psychological sciences to understand the psychological development of the individual,
Know the basics of the care relationship, techniques and strategies for managing effective communication;
Understand relational dynamics, defense responses in the process of adapting people to situations of psychological, social discomfort and physical suffering;
Support, in collaboration with the team, assistive and family at terminal and bad weather.
Develop with the person and family educational projects to develop self-discipline skills;
Supporting patients' self-management with regard to care problems;

Program

The comunication
Distortion of the message
Interpersonal perception

The communication process - Models
The traditional, interactive, dialogic model.
The axioms of Watzlawick's human communication

Forms of communication
Verbal communication
Nonverbal communication
Para-verbal communication

Models and Principles of Relationships Help
Carl Rogers's paradigm: non-directivity, personality's centrality, respect, positive and unconditional acceptance, congruence, authenticity; empathy and declination in the care relationship
The patient's agenda for exploring subjectivity (illness and disease)
Conquering the patient's confidence, knowing the story and using the agenda
The right distance in the help relationship

Techniques that facilitate conversation in the relationship
listening (empathic listening, critical listening, active listening)
Questions (questions closed, open questions)
Supporting and encouraging the patient (ECO technique)
Understand and support (techniques: reformulate, reflect, legitimize, empathize, recapitulate)
Styles and attitudes that do not facilitate communication - relationship (Give judgment, approve or disapprove of patient behaviors, stereotyped phrases, communicative infantilization)

Examination Methods

written with short answers