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Learning outcomes

Training targets (knowledge outcomes)

- Provide students with the basic knowledge elements of a health care organization to facilitate the understanding of the process of corporatization of the Italian health system.
- Focus on some important issues and basic operation of the health care organization (organizational responsibilities, budgeting, quality of performance, risk management) to provide the basis of decision-making functions of planning and management processes and delivery of health services.

Program

Definitions Health Organization;
Corporate Culture and Climate;
Elements of the Theory of complex organizational systems;
Organization cone Open System;
Concet of coordination and division of labor;
Vision, mission and business objectives;
Description of the organizational model of the APSS d iTrento and its strategic development program;
The Director General and the action of leadership and management health organization;
The Company's budgeting process;
The control system of the company's Quality and tools for quality control;
Indicators and standards for measuring the performance of a health organization;
Elements of Risk Management and Patient Safety

Examination Methods

Written more questions each of which requires the expression of a synthetic concept, with possible verification and oral discussion the elaborate.