Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Type D and Type F activities
Quality and problem solving in business organizations (2018/2019)
Teaching code
4S008703
Teacher
Coordinator
Credits
2
Also offered in courses:
- Quality and problem solving in business organizations of the course Bachelor's degree in Business Administration (Vicenza)
- Quality and problem solving in business organizations of the course Bachelor's degree in Economics and Business (Verona)
- Quality and problem solving in business organizations of the course Bachelor's degree in Economics and Business (Vicenza)
- Quality and problem solving in business organizations of the course Master’s degree in Economics
- Quality and problem solving in business organizations of the course Master’s degree in Business Administration and Corporate Law
- Quality and problem solving in business organizations of the course Master’s degree in Marketing and Corporate Communication
- Quality and problem solving in business organizations of the course Master’s degree in Banking and Finance
- Quality and problem solving in business organizations of the course Master's degree in International Economics and Business Management
- Quality and problem solving in business organizations of the course Master’s degree in Business Management (Vicenza)
Language
English
Scientific Disciplinary Sector (SSD)
NN - -
Period
Not yet assigned
Learning outcomes
Il progetto si propone di introdurre i partecipanti ai principi del Total Quality Management per il miglioramento delle performance competitive delle imprese.
Program
Periodo di svolgimento: il corso si svolgerà nel mese di maggio 2019.
Avrà inizio in data mercoledì 8 maggio 2019 e terminerà in data lunedì 27 maggio 2019.
Il corso si terrà in lingua inglese secondo il seguente programma:
1. What is Quality & Why is it important? – Understanding Variation – The Red Beard Game
2. Approaches to TQM – impact on productivity (includes costs of quality)
3. Process Improvement and Waste Elimination
4. Improving Performance using the Japanese 5S technique
5. Problem-Solving and Continuous Improvement – the 7 tools of Quality Improvement – Peanut M&Ms Experiment
6. Customer complaints and service recovery
Examination Methods
Si richiede allo studente un impegno complessivo di 50 ore (comprensivo di frequenza in aula, studio individuale, prova finale).
L’accertamento avverrà tramite un test multiple choice.
