Studying at the University of Verona

Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.

Study Plan

The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.

CURRICULUM TIPO:

1° Year 

ModulesCreditsTAFSSD
9
B
SECS-P/08
9
B
IUS/04
6
B
SECS-P/01
9
B
SECS-P/08
6
B
SECS-S/03
6
B
SECS-P/12
6
F
-

2° Year   activated in the A.Y. 2016/2017

ModulesCreditsTAFSSD
9
B
SECS-P/08
9
C
SECS-P/08
9
B
SECS-P/07
9
B
SECS-S/03
9
C
SPS/07
15
E
-
Modules Credits TAF SSD
Between the years: 1°- 2°
9
D
-

Legend | Type of training activity (TTA)

TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.

A Basic activities
B Characterizing activities
C Related or complementary activities
D Activities to be chosen by the student
E Final examination
F Other training activities
S Placements in companies, public or private institutions and professional associations

Customer service and supply chain management  (2016/2017)

Teaching code

4S00526

Academic staff

Ivan Russo, Paolo Pasquetto

Coordinator

Ivan Russo

Credits

9

Language

Italian

Scientific Disciplinary Sector (SSD)

SECS-P/08 - MANAGEMENT

Period

Secondo Semestre Magistrali dal Feb 27, 2017 al Jun 1, 2017.

MoodleMoodle Seminars 0

Learning outcomes

The purpose of the module is to provide an adequate acknowledge about the instruments which allow firms to realize the customer satisfaction across supply chain. It plays a key role for the creation of customer value, usually the first goal of marketing activities.Thus another aim of the course is to analyse supply chain strategies for a global firm.

Program

The course will take place in italian. See the main description for details of the programme.

- Customer Service, logistics and supply chain
- Logistics and customer value
- Measuring logistics costs and performance
- Responsive Supply Chain
- Strategic lead-time management
- The synchronous supply chain
- Complexity and the supply chain
- Managing the global pipeline
- Managing Supply Chain Risks
- 3pl and outsourcing

- All materials and papers uploaded in the e-learning area
- Martin Christopher Logistics and Supply Chain Management, Financial Times/Pearson Education; 5th Edition 2016 ISBN: 978-1-08379-7 (capitoli 1-2-3-4-5-6-7 e 9-10-11-12-13)

Reference texts
Author Title Publishing house Year ISBN Notes
Martin Christopher Logistics and Supply Chain Management (Edizione 5) Financial Times/Pearson Education; 2016 (capitoli 1-2-3-4-5-6-7 e 9-10-11-12-13)

Examination Methods

The exam is written and oral.
The written part consists of an open question relating to a business case with respect to which the student has to propose a suitable solution.

The oral examination is mandatory.

The oral examination consists of establishing the critical knowledge of the contents of the study material.

REGISTRATION EXAM IS OBLIGED FOLLOWING THE ELECTRONIC PROCEDURES FOLLOWING.

DO NOT send e-mail to the teacher for the enrollment examination. Emails with that object will not be answered.

Exams take place on any particular day, no exceptions

Students with disabilities or specific learning disorders (SLD), who intend to request the adaptation of the exam, must follow the instructions given HERE