Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Academic calendar
The academic calendar shows the deadlines and scheduled events that are relevant to students, teaching and technical-administrative staff of the University. Public holidays and University closures are also indicated. The academic year normally begins on 1 October each year and ends on 30 September of the following year.
Course calendar
The Academic Calendar sets out the degree programme lecture and exam timetables, as well as the relevant university closure dates..
Period | From | To |
---|---|---|
Primo Semestre Magistrali | Oct 2, 2017 | Dec 22, 2017 |
Secondo Semestre Magistrali | Feb 26, 2018 | May 25, 2018 |
Session | From | To |
---|---|---|
Esami sessione invernale Magistrali | Jan 8, 2018 | Feb 23, 2018 |
Esami sessione estiva Magistrali | May 28, 2018 | Jul 6, 2018 |
Esami sessione autunnale 2018 | Aug 27, 2018 | Sep 14, 2018 |
Session | From | To |
---|---|---|
Lauree sessione autunnale (validità a.a. 2016/17) | Nov 27, 2017 | Nov 28, 2017 |
Lauree sessione invernale (validità a.a. 2016/17) | Apr 4, 2018 | Apr 6, 2018 |
Lauree sessione estiva (validità a.a. 2017/18) | Sep 10, 2018 | Sep 11, 2018 |
Period | From | To |
---|---|---|
All Saints Day | Nov 1, 2017 | Nov 1, 2017 |
Festa Immacolata Concezione | Dec 8, 2017 | Dec 8, 2017 |
attività sospese (Natale) | Dec 23, 2017 | Jan 7, 2018 |
Easter break | Mar 30, 2018 | Apr 3, 2018 |
Liberation Day | Apr 25, 2018 | Apr 25, 2018 |
attività sospese (Festa dei lavoratori) | Apr 30, 2018 | Apr 30, 2018 |
Labour Day | May 1, 2018 | May 1, 2018 |
Festa Patronale | May 21, 2018 | May 21, 2018 |
attività sospese estive | Aug 6, 2018 | Aug 24, 2018 |
Exam calendar
Exam dates and rounds are managed by the relevant Economics Teaching and Student Services Unit.
To view all the exam sessions available, please use the Exam dashboard on ESSE3.
If you forgot your login details or have problems logging in, please contact the relevant IT HelpDesk, or check the login details recovery web page.
Academic staff
Study Plan
The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
Modules | Credits | TAF | SSD |
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2° Year activated in the A.Y. 2018/2019
Modules | Credits | TAF | SSD |
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Modules | Credits | TAF | SSD |
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Modules | Credits | TAF | SSD |
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Modules | Credits | TAF | SSD |
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Legend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Customer service and supply chain management (2018/2019)
Teaching code
4S00526
Academic staff
Coordinator
Credits
9
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/08 - MANAGEMENT
Period
secondo semestre lauree magistrali dal Feb 25, 2019 al May 31, 2019.
Learning outcomes
The goal of the module is to provide a knowledge about the instruments which allow firms to realize the logistics customer satisfaction across supply chain. It plays a key role for the creation of customer value, usually the first goal of marketing activities. Thus another aim of the course is to analyse supply chain strategies for a global firm.
Moreover a general aim of the class should develop the ability of students to identify, formulate and solve problems autonomously
Program
There is now a much greater understanding of the role that supply chain management plays in creating competitive advantage. Whereas previously the focus was primarily tactical with a concern for optimising costs, now there is much more of a strategic focus with the emphasis on value creation and delivery.
Supply chain management is not just an extension of logistics management, but rather that it is about managing
relationships across the complex networks that today's supply chains have become. Then another significant change over that period is that the business environment has become a lot more volatile and hence less predictable. This transition from a relatively stable world to one that is much more turbulent requires supply chains to be
capable of changing rapidly to meet changed circumstances .
Within this scope in the class it will introduce various sub concepts collectively through the baseline of customer service ans supply chain management along with the processes for the entities of business processes to enable students to understand the effects of the logistics on company business and relations between customers and suppliers.
Thus, the supply chain is a complex and dynamic system that is difficult to forecast and control. Each node in the supply chain manages its own resources to obtain a profit and coordinates its actions with the purpose of achieving visibility upstream towards its suppliers and downstream to its customers. The class discuss also how supply chain management strives to provide goods and services that fulfil customer demand responsively, efficiently and sustainably.
The class will cover the following topics:
- Customer Service, logistics and supply chain
- Logistics and customer value
- Measuring logistics costs and performance
- Responsive Supply Chain
- Strategic lead-time management
- The synchronous supply chain
- Complexity and the supply chain
- Managing the global pipeline
- Managing Supply Chain Risks
- 3pl and outsourcing
All materials and papers uploaded in the e-learning area are mandatory for the exam.
- Martin Christopher Logistics and Supply Chain Management, Financial Times/Pearson Education; 5th Edition 2016 ISBN: 978-1-08379-7 (capitoli 1-2-3-4-5-6-7 e 9-10-11-12-13)
Author | Title | Publishing house | Year | ISBN | Notes |
---|---|---|---|---|---|
Martin Christopher | Logistics and Supply Chain Management (Edizione 5) | Financial Times/Pearson Education; | 2016 | Limitatamente ai capitoli 1-2-3-4-5-6-7 e 9-10-11-12-13) |
Examination Methods
The exam is written and oral.
The written part consists of an open question relating to a business case with respect to which the student has to propose a suitable solution (evaluation 80% of total)
The written exam lasts 45-50 minutes and will provide students with maximum 30/30 points.
The oral examination is evaluated with 20% of the overall mark and it consists of establishing the critical knowledge of the contents of the study material.
Type D and Type F activities
years | Modules | TAF | Teacher | |
---|---|---|---|---|
1° | An Introduction to the History of Economics and Business Economics | D |
Sergio Noto
(Coordinator)
|
|
1° 2° | Laboratorio di metodologia della ricerca: data analysis mediante excel per le decisioni aziendali | D |
Giorgio Mion
(Coordinator)
|
|
1° 2° | Methodological research lab: Natural Experiments for the social science | D |
Alessandro Zardini
(Coordinator)
|
|
1° 2° | Research methodology laboratory: focus groups: design and application | D |
Angelo Bonfanti
(Coordinator)
|
|
1° 2° | Advanced Excel Laboratory (Verona) | D |
Marco Minozzo
(Coordinator)
|
|
1° 2° | Excel Laboratory (Verona) | D |
Marco Minozzo
(Coordinator)
|
Career prospects
Module/Programme news
News for students
There you will find information, resources and services useful during your time at the University (Student’s exam record, your study plan on ESSE3, Distance Learning courses, university email account, office forms, administrative procedures, etc.). You can log into MyUnivr with your GIA login details: only in this way will you be able to receive notification of all the notices from your teachers and your secretariat via email and also via the Univr app.
Linguistic training CLA
Graduation
The final exam consists of a paper in written form of at least 80 pages, exploring a topic of the student's choice relating to one of the subjects in the student's syllabus. The topic and title of the paper must be selected in agreement with a university lecturer from one of the SSDs included in the student's syllabus. The work must be developed under the guidance of the lecturer. The thesis is the subject of an oral presentation and discussion in front of a Degree Committee on one of the dates established explicitly in the calendar of teaching activities. In agreement with the Supervisor, the thesis may be written, and the discussion may take place in English.
List of thesis proposals
theses proposals | Research area |
---|---|
Brand identity e corporate brand storytelling | Various topics |
Il futuro del corporate reporting (COVID19) | Various topics |
Le scelte alimentari dei giovani italiani: quanto è importante la sostenibilità? | Various topics |
Nuovi scenari e nuovi contesti di acquisto e consumo di bevande alcoliche | Various topics |
Sfide e opportunità del contesto digitale | Various topics |
Tesi di Laurea in Economia Comportamentale | Various topics |
Internships
The curriculum of the three-year degree courses (CdL) and master's degree courses (CdLM) in the economics area includes an internship as a compulsory training activity. Indeed, the internship is considered an appropriate tool for acquiring professional skills and abilities and for facilitating the choice of a future professional outlet that aligns with one's expectations, aptitudes, and aspirations. The student can acquire further competencies and interpersonal skills through practical experience in a work environment.
Gestione carriere
Student login and resources
Modalità di frequenza, erogazione della didattica e sedi
Le lezioni di tutti gli insegnamenti del corso di studio, così come le relative prove d’esame, si svolgono in presenza.
Peraltro, come ulteriore servizio agli studenti, è altresì previsto che tali lezioni siano registrate e che le registrazioni vengano messe a disposizione sui relativi moodle degli insegnamenti, salvo diversa comunicazione del singolo docente.
La frequenza non è obbligatoria.
Maggiori dettagli in merito all'obbligo di frequenza vengono riportati nel Regolamento del corso di studio disponibile alla voce Regolamenti nel menu Il Corso. Anche se il regolamento non prevede un obbligo specifico, verifica le indicazioni previste dal singolo docente per ciascun insegnamento o per eventuali laboratori e/o tirocinio.
È consentita l'iscrizione a tempo parziale. Per saperne di più consulta la pagina Possibilità di iscrizione Part time.
Le sedi di svolgimento delle lezioni e degli esami sono le seguenti