Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
This information is intended exclusively for students already enrolled in this course.If you are a new student interested in enrolling, you can find information about the course of study on the course page:
Laurea magistrale in Servizio sociale in ambiti complessi - Enrollment from 2025/2026The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
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2° Year activated in the A.Y. 2019/2020
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Legend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Management of Service Companies (2019/2020)
Teaching code
4S003182
Teacher
Coordinator
Credits
6
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/10 - ORGANIZATION AND HUMAN RESOURCE MANAGEMENT
Period
Sem. 1A dal Sep 23, 2019 al Oct 31, 2019.
Learning outcomes
KNOWLEDGE AND UNDERSTANDING
in-depth knowledge of the economic and business dynamics of social work organizations, their management and evaluation
ABILITY TO APPLY KNOWLEDGE AND UNDERSTANDING
ability to manage and manage problems related to human resources
decision-making ability in complex organizational situations.
SPECIFIC OBJECTIVES
The course aims to offer students a reading of the main organizational models that have been applied in the past and which are still used today by companies and administrations in various business contexts. Specifically, the course will deepen the theories and management models of Human Resources from the dawn of classical theories to the discovery of the human, group and motivation. Further reflection will be offered with the analysis of marketing and customer satisfaction in services in order to stimulate students to develop an attention to the users with whom they could compete in both private and public bodies. The theoretical analysis will be completed by an application part dedicated to the analysis of case studies and research applied in different sectors.
Program
Contents
1° - Organization Theories; Technological Cycle (Rohmert and Luczak); Industrial Revolution and Work Rationalization; Work Organization Theories and Models; Classic Organizational Models (Weber and Fayol); Scientific Management and Classic Job Analysis (Taylor, Ford, Gilbreth); Human Relations (Mayo); Socio-Technical Systems; Ergonomics; Non Rational Decision Making (Simon); Organizational Behavior; Conflict; Groups in Organizations (Bass, Lewin, Likert); Cooperation, Competition; Organizational Change; Decision Making, Human Error; Human Resources Management; Cases and Experiences.
2° - Services and Public Services; Service and Consulting; Services Marketplace; Supply and Service Production; Process and Value Chain; Customer/user Relationships; Service Quality; Customer Satisfaction; Communications; Strategies; Entrepreneurship; Cases and Experiences
Books:
Favretto, G. (2010). Organizzazione del lavoro per lo sviluppo delle risorse umane. Verona: QuiEdit
Zeithaml, V., Bitner M.J., Gremler, D.D. (2008). Marketing dei Servizi (2° Edizione). McGraw-Hill (capp. 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 15, 16)
Author | Title | Publishing house | Year | ISBN | Notes |
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Zeithaml, V., Bitner M.J., Gremler, D.D. | Marketing dei Servizi | McGraw-Hill | 2008 | ||
Favretto, G. | Organizzazione del Lavoro per lo Sviluppo delle Risorse Umane | QuiEdit: Verona | 2010 |
Examination Methods
AIMS
- The examination aims to assess the achievement of the knowledge of the subject in schedule
CONTENTS
- The contents of the test are in the chapters indicated near the books in schedule
!!! COVID-19 EMERGENCY "In relation to the situation deriving from the Coronavirus emergency, the examination methods listed above are modified for the 2020 summer session, in accordance with the indications of the university, as specified below: ORAL examination on the ZOOM platform" (For any information contact: piermatteo.ardolino@univr.it)
ASSESSMENT METHODS
- Assessment consists in two written examination (a 20 item multiple choice test about the first test based on handbook by Favretto "Organizzazione del lavoro per lo sviluppo delle risorse umane" and the second test based on Zeithaml's book "Management dei Servizi" consists in 2 opened questions);
EVALUATION
- Final score will be the sum of score of every single written examination ( e.g. 20 points on first test (handbook) and 10 points on second test (Zeithaml) will be the final score, i.e., 30 points)
Attending students may choice of taking reserved tests
Erasmus students may choice for an Oral examination
Written examination (choice of taking reserved tests for students who attend); Oral examination for Erasmus students