Learning objectives

The course aims to provide a set of knowledge and skills that relate to the issues concerning people at work in organizational contexts from a pedagogical perspective. Supporting the development of employees’ personal and professional identity can be perceived an important function of the organization, to ensure learning and development for the company. From this perspective, the course aims to enable participants to understand the dynamics of labor relations from a perspective that returns centrality to people. By the end of the course students will be able to: - understand the dynamics of relationships at work focusing on a human-centered approach; - identify the features of humanistic organization practices; - give a pedagogical interpretation of dynamics and contexts at work; - promote education and learning in organizational contexts; - promote organizational development in a participative way, and starting from workers’ promotion.

Prerequisites and basic notions

No specific prerequisites are required

Program

Andragogy: fundamental principles of learning in the adult age: the need to know, the concept of self, and the previous experiences of the learner. The inclination, tendency and the motivation to learn.
Self-direct learning, tools and strategies to promote self-directed learning in adults.
process consulting as a tool for organizations growth
Conflict resolution within organizations
Negotiation techniques to apply the win-win approach
The didactic style of the class will alternate teaching of new content and methodological schemes of references with some real-life experiences narrated by managers, business owners, consultants, and others.
Practical exercises will help the students to work in groups and to analyze problems and finding solutions. There will be requested the production of project work applied to a service organization.

Bibliography

Didactic methods

The teaching method used will alternate lectures aimed at transmitting new contents and reference methodological schemes. Some testimonials: from managers, entrepreneurs, consultants etc. who, from their professional point of view, narrate experiences. Practical exercises: which help the participant to work in a group, to analyze problems and seek solutions. Production of Project Work applied to a service organization.

Learning assessment procedures

The assessment of the knowledge acquired by the student will consist in an oral interview on the texts presented in the bibliography, on the contents presented in the lesson hours and on the Project Work carried out by the student. Exam methods are not differentiated between attending and non-attending students. For non-attending students it is recommended to contact the teacher to agree on the content of the Project Work.

Evaluation criteria

The student must be able to present their Project Work and argue their operational choices. Furthermore, he / she will have to present the topics of the course, linking the contents and making a personal elaboration.

Criteria for the composition of the final grade

Scoring procedure - oral exam up to a maximum of 15/30 - Project Work up to a maximum of 15/30

Exam language

Italiano