Teaching code

4S009929

Credits

9

Coordinator

Marco Giusti

Language

Italian

Scientific Disciplinary Sector (SSD)

SECS-P/08 - MANAGEMENT

Courses Single

Authorized

Moodle Seminars 0

The teaching is organized as follows:

Learning objectives

The course aims to develop knowledge of public services and professional services to businesses, such as business consulting. In particular, the course aims to provide knowledge on the role and functions of public institutions, as well as on the management characteristics and peculiarities of public utilities.
In addition, it aims to develop the ability to design organizational and managerial profiles, as well as process management of professional services. Particular attention is also paid to knowledge of the core product offered, as well as customer analysis, customer portfolio segmentation, managerial ability to listen to customer needs and expectations, as well as the quality of service and customer satisfaction. At the end of the learning process and in compliance with the educational objectives of the course, the student will have acquired the knowledge and skills necessary to implement an effective management of public and professional services.

Prerequisites and basic notions

The course aims to:
- expose and familiarize students with management techniques;
- develop knowledge of both public and professional services;
- raise awareness of sustainability challenges, particularly with regard to the climate crisis, and the need for a profound energy transition.
The course aims to provide knowledge of the role and functions of public institutions, as well as the management characteristics and peculiarities of public utilities. Upon completion of the learning process and in accordance with the course's educational objectives, students will have acquired the knowledge and skills necessary to effectively manage public and professional services.

Program

1. Management Techniques
2. The concept of public service; local public services between regulation and competition
3. The relationship between public intervention and the market
4. the production chains of the main services: gas, electricity, water services, environmental services, healthcare (outline)
5. Climate Emergency, energy transition, sustainability
6. Public Utilities in Italy
7. Analysis of a Public Utility or a climate emergency challenge

Bibliography

Didactic methods

Frontal lessons with frequent interventions by external witnesses.
The lessons will be held in person.
The video recordings and any additional and supporting teaching materials will be made available to students

Learning assessment procedures

For everyone: 40' written exam to be carried out on the same date as the Oral Exam For everyone: Oral consisting of 1 question on a Public Service and the related legislation and regulations For those attending: work in pairs on Analysis of a Public Utility For students NOT attending: a question on one of the works developed by those attending

Evaluation criteria

Written test: 10 points Oral question on public services: 10 points Pair work / question on jobs carried out: 10 points

Criteria for the composition of the final grade

Written test: 10 points
Question on Group Work: 10 points Question on Public Services: 10 points

Exam language

Italiano

Sustainable Development Goals - SDGs

This initiative contributes to the achievement of the Sustainable Development Goals of the UN Agenda 2030. More information on sustainability