Learning objectives

In this module you will learn how to improve your telephone/video conferencing skills, reflecting on the crucial role your words and body language as well as the use of technology play.

Prerequisites and basic notions

English language level equivalent or superior to B1.

Program

The module will cover the following topics:
• Opening and closing a telephone conversation
• Leaving someone a professional voicemail message
• Using and interpreting body language
• Interpreting different backchannels in oral conversation

Didactic methods

Blended-learning. The module will include a 3-hour class and 3 hours of online activities on which students will receive feedback from the instructor.

Learning assessment procedures

Students will submit an assignment and participate in a reflection activity on the Moodle platform as part of module activities.

Evaluation criteria

a) Language accuracy (e.g. grammatical/lexical range)
b) Register appropriateness (e.g. degree of formality, style, appropriate register for specific text types)
c) Topic coherence
d) Cohesion and textual structure
e) Visual components (e.g. typesetting, choice of images, text distribution in slides, color palette, layout) (if applicable)
f) Pronunciation (if applicable)
g) Originality and personal voice

Exam language

Inglese