Studying at the University of Verona

Study Plan

The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.

Legend | Type of training activity (TTA)

TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.




S Placements in companies, public or private institutions and professional associations

Teaching code

4S008763

Credits

1

Language

English en

Learning objectives

In this module you will learn how to improve your telephone/video conferencing skills, reflecting on the crucial role your words and body language as well as the use of technology play.

Prerequisites and basic notions

English language level equivalent or superior to B1.

Program

The module will cover the following topics:
• Opening and closing a telephone conversation
• Leaving someone a professional voicemail message
• Using and interpreting body language
• Interpreting different backchannels in oral conversation

Didactic methods

Blended-learning. The module will include a 3-hour class and 3 hours of online activities on which students will receive feedback from the instructor.

Learning assessment procedures

Students will submit an assignment and participate in a reflection activity on the Moodle platform as part of module activities.

Students with disabilities or specific learning disorders (SLD), who intend to request the adaptation of the exam, must follow the instructions given HERE

Evaluation criteria

a) Language accuracy (e.g. grammatical/lexical range)
b) Register appropriateness (e.g. degree of formality, style, appropriate register for specific text types)
c) Topic coherence
d) Cohesion and textual structure
e) Visual components (e.g. typesetting, choice of images, text distribution in slides, color palette, layout) (if applicable)
f) Pronunciation (if applicable)
g) Originality and personal voice

Exam language

Inglese