Studying at the University of Verona

Study Plan

Your Study Plan includes all the learning activities you will undertake during your time at the University, such as modules, lab activities and practicals, seminars, project work, internships, as well as educational off-site visits, conferences and the final examination, or graduation.

Intercultural Communication 1 Credits

SSD:L-LIN/12

Detail of the Module+
Interpersonal Communication in the workplace 1 Credits

SSD:L-LIN/12

Detail of the Module+
Professional identity 1: creation of a digital profile 1 Credits

SSD:L-LIN/12

Detail of the Module+
Professional identity 2: writing your curriculum vitae 1 Credits

SSD:L-LIN/12

Detail of the Module+
Online interaction: e-mail, twitter, facebook, instagram 1 Credits

SSD:L-LIN/12

Detail of the Module+
Spoken interaction 1: introduction to pronunciation 1 Credits

SSD:L-LIN/12

Detail of the Module+
Spoken interaction 2: skype and videoconferencing 1 Credits

SSD:L-LIN/12

Detail of the Module+
Marketing 1 Credits

SSD:L-LIN/12

Detail of the Module+
Posts, blog entries and reports 1 Credits

SSD:L-LIN/12

Detail of the Module+
Presentations: visual and digital (powerpoint, prezi) tools 1 Credits

SSD:L-LIN/12

Detail of the Module+
Job interviews: effective questions and answers 1 Credits

SSD:L-LIN/12

Detail of the Module+
Final exam 1 Credits

SSD:-

Detail of the Module+

Teaching code

4S008764

Credits

1

Language

English en

Learning objectives

In this module we will look at different registers, levels of formality, and politeness forms which can be applied when communicating in the workplace.
In particular, students will practice the use of diplomatic English during written and spoken interactions with co-workers, business-partners, your boss, your employees, etc.

Prerequisites and basic notions

English language level equivalent or superior to B1.

Program

At the end of the module students will be able to
• make polite requests
• express disagreement respectfully
• reply to complaints in a professional way
• deliver negative messages diplomatically.

Didactic methods

Blended-learning. The module will include a 3-hour class and 3 hours of online activities on which students will receive feedback from the instructor.

Learning assessment procedures

Students will submit an assignment and participate in a reflection activity on the Moodle platform as part of the module.

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Evaluation criteria

a) Language accuracy (e.g. grammatical/lexical range)
b) Register appropriateness (e.g. degree of formality, style, appropriate register for specific text types)
c) Topic coherence
d) Cohesion and textual structure
e) Visual components (e.g. typesetting, choice of images, text distribution in slides, color palette, layout) (if applicable)
f) Pronunciation (if applicable)
g) Originality and personal voice

Exam language

Inglese

Duration

The course has a total duration of Months: 4 and will be held in the period from October 1, 2022 to January 31, 2023.

Lecture timetable

Saturday morning (3 hours per week).

When and where

Time frame: starting in October 2022. Weekly lessons.
Lessons: face-to-face or in synchronous videostreaming on Saturday morning (3 hours per week)
Place: University of Verona – Veronetta campus

 

Study mode

Mode of teaching delivery: hybrid.
- Identità professionale 1: creazione di un profilo digitale (3 hours out of 6 in online asynchronous mode)
- Identità professionale 1: creazione di un profilo digitale (3 hours out of 6 in online asynchronous mode);
- Identità professionale 2: stesura del proprio Curriculum Vitae (3 hours out of 6 in online asynchronous mode);
- Colloquio di lavoro: domande e risposte vincenti (3 hours out of 6 in online asynchronous mode);
- Interazione orale 1: approccio alla pronuncia (3 hours out of 6 in online asynchronous mode);
- Interazione online: e-mail, Twitter, Facebook e Instagram (3 hours out of 6 in online asynchronous mode);
- Interazione orale 2: videoconferenze (3 hours out of 6 in online asynchronous mode);
- Comunicazione interpersonale in contesto lavorativo (3 hours out of 6 in online asynchronous mode);
- Comunicazione interculturale (3 hours out of 6 in online asynchronous mode);
- Post, blog e relazioni (3 hours out of 6 in online asynchronous mode);
- Marketing (3 hours out of 6 in online asynchronous mode);
- Presentazioni: supporti visivi e digitali (PowerPoint e Prezi) (3 hours out of 6 in online asynchronous mode).
Teaching tools employed: e-learning platform, modern digital teaching tools.  

 

 


Project work, interim assessments, final test

Students will have one mid-term assessment and a final test. Both will be face-to-face onsite or online via video streaming.