Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
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2° Year activated in the A.Y. 2023/2024
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1 module among the following (a.a. 2023/24: Data protection in business organizations not activated)2 modules among the following (a.a. 2023/24: Statistical methods for business intelligence not activated)2 modules among the following (a.a. 2023/24: Complex systems and social physics not activated)2 modules among the followingLegend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Logistics, operations & supply chain (2022/2023)
Teaching code
4S009072
Academic staff
Coordinator
Credits
6
Language
English
Scientific Disciplinary Sector (SSD)
SECS-P/08 - MANAGEMENT
Period
Semester 1 dal Oct 3, 2022 al Jan 27, 2023.
Learning objectives
The course provides a consistent knowledge of the activities and processes of logistics concerning the following operations: supply management, inventory and warehouse management, production planning and demand planning, distribution and service to the customer. The course also aims to deepen the tools that allow to achieve customer satisfaction, from a business to business and business to consumer perspective, integrating the activities of planning, implementation and control of logistics with the efficient and effective management of customer service . At the end of the course the student has to show to have acquired the following skills:
- knowledge of the main characteristics of the following topics: Logistics management, warehousing and inventory management; global customer service and LSA (Logistics and Service Agreements); demand planning; supply chain strategy (lean-agile); transportation management; e-commerce, distribution management and retail
- ability to understand and develop outsourcing and process optimization solutions.
- ability to develop solutions aimed at customer satisfaction (BtB and BtC)
- ability to integrate planning and organization activities in the logistics sector
Prerequisites and basic notions
The course has no prerequisites. It aims to allow the student to acquire adequate knowledge of the activities and processes inherent to logistics related to operations: procurement management, inventory and warehouse management, production planning and demand planning, distribution and customer service. . The course also aims to deepen the tools that allow you to achieve customer satisfaction, from a business to business and business to consumer perspective, integrating the planning, implementation and control of logistics with the efficient and effective management of customer service.
Program
The course will describe the main data science’s approaches and tools on the key themes of logistics management, operations management and supply chain management, in particular:
Logistics management
Supply chain management and network design
Warehousing and inventory management
Demand planning and management
Production strategy
Transportation management and optimization
Distribution management and retail management
Outsourcing and process optimization
Global customer service and LSA (Logistics and Service Agreements);
Service and E-commerce
An assignment is finally proposed to students as additional work during the course, that will offer extra points for the exam.
Bibliography
Didactic methods
The Course is structured in lessons (using slides), working groups and case studies. A lecturer, prof. Trilce Encarnation, from the UMSL (USA) will participate in the course. She will offer her lessons in streaming, that can be attended either from home or in-class. Managers from companies will provide their practical insights on the key themes of the course.
Learning assessment procedures
The final exam is written and includes theoretical open questions and multiple-choice questions.
The student will study on the slides and materials provided by the professors. The reference book is: Christopher Martin, "Logistics and Supply Chain Management", 5th ed., Pearson.
Evaluation criteria
The assessment is based on the verification of: 1) the knowledge of the theoretical topics addressed during the lessons and of the texts under study; 2) the ability to apply theoretical concepts to the practical cases studied.
Criteria for the composition of the final grade
The final grade is based on the sum of the final exam grade and the evaluation of an (opitional) project work, which will be assigned during the course.
The project work consists of the development of a business case and adds a maximum of 3 points to the final grade.
Exam language
inglese
