Studying at the University of Verona
Here you can find information on the organisational aspects of the Programme, lecture timetables, learning activities and useful contact details for your time at the University, from enrolment to graduation.
Study Plan
The Study Plan includes all modules, teaching and learning activities that each student will need to undertake during their time at the University.
Please select your Study Plan based on your enrollment year.
1° Year
| Modules | Credits | TAF | SSD |
|---|
1 MODULE BETWEEN THE FOLLOWING2 MODULES AMONG THE FOLLOWING2° Year activated in the A.Y. 2022/2023
| Modules | Credits | TAF | SSD |
|---|
1 MODULE BETWEEN THE FOLLOWING2 MODULES AMONG THE FOLLOWING| Modules | Credits | TAF | SSD |
|---|
1 MODULE BETWEEN THE FOLLOWING2 MODULES AMONG THE FOLLOWING| Modules | Credits | TAF | SSD |
|---|
1 MODULE BETWEEN THE FOLLOWING2 MODULES AMONG THE FOLLOWING| Modules | Credits | TAF | SSD |
|---|
1 MODULE BETWEEN THE FOLLOWINGLegend | Type of training activity (TTA)
TAF (Type of Educational Activity) All courses and activities are classified into different types of educational activities, indicated by a letter.
Public services management (2022/2023)
Teaching code
4S009929
Teacher
Coordinator
Credits
9
Language
Italian
Scientific Disciplinary Sector (SSD)
SECS-P/08 - MANAGEMENT
Period
Secondo semestre (lauree magistrali) dal Feb 20, 2023 al May 19, 2023.
Learning objectives
The course aims to develop knowledge of public services and professional services to businesses, such as business consulting. In particular, the course aims to provide knowledge on the role and functions of public institutions, as well as on the management characteristics and peculiarities of public utilities.
In addition, it aims to develop the ability to design organizational and managerial profiles, as well as process management of professional services. Particular attention is also paid to knowledge of the core product offered, as well as customer analysis, customer portfolio segmentation, managerial ability to listen to customer needs and expectations, as well as the quality of service and customer satisfaction. At the end of the learning process and in compliance with the educational objectives of the course, the student will have acquired the knowledge and skills necessary to implement an effective management of public and professional services.
Prerequisites and basic notions
basic knowledge of the firm / company entity
Program
1. The relationship between public intervention and the market 2. The concept of public service; local public services between regulation and competition 3. the production chains of the main services: gas, electricity, water services, environmental services, health (outline) 4. Climate emergency, energy transition, sustainability 5. the role of the public and the private sector : regulatory evolution and sector legislation 6. Public Utilities in Italy 7. the role of professional services
Didactic methods
frontal lesson with frequent interventions by external witnesses
METHOD OF DELIVERY OF THE TEACHING The lessons will be held in the presence. The video recordings and any supplementary and support teaching materials will be made available to students who adhere to the PA 110 e lode protocol, moreover, as required by the University guidelines, to students who are in particular situations of fragility. , in conditions of disability or with learning disabilities (following reporting and prior coordination with the Inclusion Unit) and to students who find themselves in situations of limitation to travel, on the basis of the provisions of national law enforcement ordinances to COVID
Learning assessment procedures
oral examination
Evaluation criteria
understanding of the changes taking place, with references to concrete reality
Criteria for the composition of the final grade
ability to reason and adapt to concrete reality 30/30
Exam language
italiano
